Brooke Hirsch Email & Phone Number

Philadelphia, Pa, Us

▪ Innovate ways to celebrate and grow relationships with clients▪ Collect multi-channel feedback, interpret data, and develop strategies for improvement▪ Develop case studies from intelligence gathered during internal/external calls and research▪ Manage the Client Advisory Board

Paoli, Pennsylvania, United States

▪ Scheduled and led training seminars to educate new customers on products and software▪ Increased customer retention by fostering relationships with new and current customers▪ Diagnosed and resolved a range of complex customer issues in a timely and efficient manner

Downingtown, Pennsylvania, United States

▪ Supported the sales department by identifying, engaging, and setting appointments with qualified prospects▪ Utilized CRM software daily to establish customer relationships and manage customer information▪ Presented product information and financing options based on customer needs▪ Assisted with social media management and other forms of electronic communication

Malvern, Pennsylvania, United States

▪ Stayed up to date on menu changes to knowledgeably recommend meal choices based on customers’individual preferences▪ Mentored new team members on POS system, service expectations, and company policies to ensure customer satisfaction▪ Maintained a professional and courteous demeanor while resolving customer complaints and multitasking in a fast-paced environment