Director, Client Support, Oracle Health Support
CurrentAs a Director at Oracle within the Oracle Health Support Global Industry unit, I oversee several key functions critical to the success of our global operations. My responsibilities include:Global Workforce Management: Leading a diverse, international team, optimizing workforce planning, and ensuring efficient resource allocation to meet the dynamic needs of our global clients.Data and Analytics: Driving data-driven decision-making through the development and implementation of comprehensive analytics strategies. Overseeing data collection, analysis, and reporting to support business goals and enhance client satisfaction.Client Service: Ensuring exceptional service delivery by developing robust client service strategies, managing client relationships, and acting as a key liaison between clients and internal teams.Internal and External Reporting: Managing all aspects of internal and external reporting, ensuring accuracy and timeliness. Producing detailed reports that provide insights into performance metrics, service levels, and operational effectiveness.SLA and Incident Process Ownership: Serving as the process owner for Service Level Agreements (SLA) and incident management, ensuring compliance with contractual obligations and driving continuous improvement in service delivery.In this role, I collaborate with cross-functional teams to align our support strategies with organizational goals, enhance service quality, and ensure a seamless client experience. My focus on innovation, process optimization, and team development contributes to the overall success and growth of Oracle's health support initiatives.
