Bruce Kitchen Email and Phone Number

Level 2 Support for Windows Server 2000, 2003, 2008, 2012, 2016, 2019 - ~14,000 servers world wide.Plant IT support.IIS Administration and SupportIBM Tivoli TSM backup restorationsCustomer support for applications in the Windows Environment, typically through Webex.Vendor support for hardware repairs to servers.DR support.

Level 2 Support for Windows Server 2000, 2003, 2008, and 2012 - 6000+ servers world wide.Plant IT support.IIS Administration and SupportIBM Tivoli TSM backup restorationsCustomer support for applications in the Windows Environment, typically through Webex.Vendor support for hardware repairs to servers.DR support.

IT support for company clients, including, but not limited to, all levels of helpdesk, based on type of service requiredWindows Server 2003, 2008, 2008 R2, Server 2012 R2 administration, including AD, GPO’s, DNS, Hyper-V, etc. Windows XP, Windows 7, and Windows 8 support and administration. MAC support as needed.Symantec BackupExec, Barracuda mail archiver, Barracuda backup, AeroHive wireless, Netgear wirelessTrend Micro Anti-Virus, Spam Stops Here, LogMeIn RescueACE ticketing system

Windows Server 2003, 2003 R2, 2008, 2008 R2, Server 2012 R2 administration and support in a large, enterprise environment, including Hyper –V administration. VMWare Cloud Director\VMWare. Follow Change Management process per customer specifications. Service incident remediation File restorations using IBM TSM (Tivoli). Other duties as assigned.

IT support for 900 users at various locations. Server 2003, 2008, 2012 administration, including active directory, Exchange 2007 Administration, backups using Symantec BackupExec 2010 and Seagate Evault D\R, Dell EqualLogic, SAN support & administration, VMWare 4 & 5 support in a multi-host, multi-site environment, Citrix PS 4 & XenApp 6.5 support in a backup role. System Center 2012 implementation with entire IT team. Exchange 2013 for off-site company emergency contact installation and administration. Cisco network switch, and Firewall administration in a backup role. Work with support vendors as required. Tier 1, 2, & 3 Helpdesk support as needed. Other duties as assigned. .

Systems Administration. Infrastructure Team and Level 1, 2, 3 Helpdesk Support under contract for Orlans Associates, in Troy, MI. hired from contract in Jan. 2013. Other duties as assigned. VMWare 4, and 5, Dell Equallogic SAN, Kaspersky AV, Symantec Backup Exec, Windows Server 2003 and 2008, misc vendor support and interaction.

IT support for 200 – 300 users, which include Staff, Healthcare, and Nuns - both residents and off site. Windows 7 and all other windows OS deployment and support, Office 2003, 2007 and 2010 support, Windows Server, firewall, Exchange administration. Checkpoint firewall, VPN, and Smart Defense support, Sharepoint support, Citrix XenApp support. Care Tracker (Cerner), Point Click Care, Pharmerica MedPass, Westcall Nurse Call healthcare subsystems support. Ensure requirements for Licensure and Certification met and upheld. Avaya Voicemail System and Definity Phone Switch, Satellite TV System, and business cell phone support. Assist in determining yearly IT budget and keeping with-in guidelines. Work with vendors for purchases and maintenance agreements. Equipment reviews and purchases. Any non-IT work as assigned.

Install and configure company enterprise publishing software in a Citrix environment as required. Configuration of CVS and Subversion repositories in order to deliver manuals and the custom application for customer. Review (QA) XML documents for errors and make appropriate recommendations or corrections as needed. Conversion of data, including Word based manuals into XML format. Developing style sheets, dtd’s and software adapters\connectors. Work with all company applications.

IT support for 230 users, both remote and local to Ann Arbor office, as well as builds of computers for both new hires – including full user training. Other responsibilities include daily administrative functions as follows: Intranet User Account Administration, Virtela (VPN Solution) User Administration and primary contact with Virtela for issues such a connectivity, Video conferencing, secureftp account and portal account creation, Webex account creation, A\D and email account administration, server builds, wireless administration, tracking of software licenses, Symantec Antivirus administration, hardware support, some Exchange administration\support, QA lab support—mostly for Bangalore, India office, and Exit employees process. Also responsible for hardware support and repair for servers, desktops, notebooks, tablet pc’s and other associated peripherals. IT support for Center for Automotive Research Group, a tenant in Ann Arbor office complex. Accomplishments: Setup and configured first wireless network at Arbortext. Setup multiple wireless networks and supported customers, partners and users at world-wide user group conference in 2005. Travel to other offices as needed for various installations and support, inlcuding Swindon, UK. Deployed Windows 2000 and Windows XP Professional.

Coordinating with customers and other co-workers network installations, including hardware, cabling, as well as general network support, hardware and software support Performed system administrator functions at specific clients, including necessary travel. Operating systems supported WIN95, WIN98, WINNT 4.0 (server and workstation), Windows 2000, Novell 2.x, 3.x, and 4.x. Obtained Compaq Authorized Technician (ACT) certification and HP Authorized Service Technician on numerous HP products.Accomplishments: Became primary contracted technician at Arbortext, Inc. Designed and implemented job costing for network cabling installations for customers.

Hardware and Software support for customers covering 1/3 of the state of Ohio from single person remote office in Fostoria, OH. This included pc’s, company proprietary systems, all associated peripheral devices, third party systems such as AS400, IBM Systems 36 and 38, IPL disk and tape arrays for main frames\mini-main frames. Satellite dish hardware support for major government contract. Operating systems supported: WNNT 4.0 Workstation, Windows 95, Windows 3.1, MS-DOS, PC-DOS, Xenix, DNIX, UNIX, PIC Basic, Novell Netware 2.x, 3.x, and 4.x. Network Installation, including design and implementation at customer sites. Maintained large parts inventory. Entrusted with company vehicle.Accomplishments: Obtained CNE (Certified Netware Engineer) certification.