Bruce Bartlett Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

Mississauga

Operated and monitored bill run processes. Monitored and managed paper inventory with print vendor, as well as both Canadian and American postage accounts. Added and modified products in billing systems as required by marketing or contract terms to bill voice and data services for Canadian and US divisions. Audited and processed payment files and usage records. Monitored and resolved issues related to tax compliance and calculation of indirect taxation on US accounts, and ensured correct taxation across multi-jurisdictional services. Monitored network for toll fraud, investigated suspicious activity and shut down identified security breaches. Minimized revenue loss and addressed / prevented toll fraud by analyzing trends and implementing improved strategies. Provided subscriber or carrier information to law enforcement within a 1-hour turnaround time during business hours. Verified billing and presentation and minimized customer disputes by performing QA on invoices. Created detailed documentation detailing processes for back-end changes, and end-user operation of billing platforms.

Toronto, Canada Area

Designed management information systems reporting for billing data mining, at both regular intervals and on an ad-hoc basis, supporting the client needs. Created and modified new products in billing system. Minimized revenue loss by auditing toll records to identify, investigate, and resolve problematic usage records. Eliminated redundant products and simplified order entry process by streamlining product organization in the billing platform. Prepared custom Excel spreadsheets for clients using vlookup and pivot tables enabling them to quickly summarize and monitor usage.

Accounting And Business/Management

Project Management

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