Bruce Knight personal email
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Information Technology Professional highly adept at working with global Information Technology and Financial Services businesses in identifying, prioritizing, and addressing technology business needs. Experienced in providing project, problem and process management support for Asset Management business and Information Technology groups. Exceptional communication and inter-personal skills and a unique ability to influence others towards successful execution of collaborative team-based initiatives. Track record of reducing costs, creating and streamlining processes and implementing productivity improvements.Specialties: Program and Project Management, Client Relationship Management, Problem Escalation Management, Infrastructure Engineering buildouts, Disaster Recovery Planning and Support, Desktop Support Management, RFP Development and vendor selection
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Service Management SpecialistMorgan Stanley Jun 2010 - Jan 2013NycProvide Service Management and Disaster Recovery support for multiple Business areas. A member of Service Management Team that created, updated, deployed and support ITIL processes: Incident, Problem and Change Management using Servicenow platform. Provided Business Continuity support: reviewing plans, coordinate and validate testing. -
Vice PresidentLegg Mason Jul 2005 - Jan 2010Role - Planning & IntegrationProvided project, problem and process management support for technology and business groups. Managed costs, participated in vendor contracts review, coordinated technology and business resources and ensured all initiatives are executed within technology standards, risk and compliance guidelines. Matrix-managed teams of 20 or more IT professionals and project budgets up to $4 million. -
Vice PresidentCitigroup Asset Management May 2003 - Jul 2005Role - Infrastructure Engineering Deployed and upgraded enterprise technology solutions, provided 3rd level Technology support. Liaised with Citigroup Central Technology group to ensure that Citigroup Technology standards, risk and compliance guidelines were being followed. Collaborated with several teams creating, updating and validating technology support processes. Engaged with user departments to detail and execute technology requirements.
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AvpCitigroup Asset Management Feb 2001 - May 2003Role - Desktop/Campus Support ManagerManaged 18 technology support personnel. Engaged business groups to identify and address desktop computing needs and issues. Worked in partnership with technology groups to create, validate and implement processes. Ensured that Desktop environment adhered to Citigroup Centralized technology standards. Planned and executed with support team periodic upgrades of Core desktop software and hardware: Desktop operating system, Microsoft Office suite, Internet browser. Managed desktop computing procurement activities.
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Senior Desktop Support TechnicianCitigroup Asset Management Sep 1998 - Feb 2001Role - Senior Desktop Support Technician Provided computing environment support at all levels for supported businesses. Worked with several technology groups to implement and support technology processes. Deployed and supported Market Data applications: ILX, Bridge, Factset, Reuters, Bloomberg, First Call, Baseline, etc. Created, managed and deployed images for Compaq/HP server and desktop equipment.
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Operations SupportHealth Management Systems Oct 1995 - Sep 1998Role - Operations SupportLAN Administrator – Supporting NT 3.5, 4.0 and Netware 3.12, 4.11Build and deploy servers for supporting Infrastructure and Application platformData center support - Installation and cabling of switches, routers and serversSoftware distribution using SMS and WinstallSupport environment that allowed for data transfer between mainframe and LAN
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Desktop SupportHealth Management Systems Mar 1992 - Oct 1995Configure and Troubleshoot desktop and laptop hardware.Install and support Operating Systems - NT 4.0, IBM-OS2 for 500+ workstations deployed in 7 sites across North America.Install and support variety of Mission Critical packages.Create laptop and desktop images using imaging software.Help Desk technician.
Bruce Knight Skills
Bruce Knight Education Details
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Information Technology -
Information Technology
Frequently Asked Questions about Bruce Knight
What is Bruce Knight's role at the current company?
Bruce Knight's current role is ITIL Service Management, Business Continuity Planning/Support and Program Management.
What is Bruce Knight's email address?
Bruce Knight's email address is on****@****hoo.com
What schools did Bruce Knight attend?
Bruce Knight attended City University Of New York-Baruch College, New York University.
What skills is Bruce Knight known for?
Bruce Knight has skills like Business Continuity Planning, It Service Management, Problem Management, Incident Management, Technology Change Management.
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