Manage project timelines and maintain ongoing client communication, ensuringtransparent updates and client satisfaction throughout each phase.● Collaborated with contractors and insurance adjusters to maximize clientrecovery, securing equitable compensation for losses.● Partnered with clients and content teams to compile comprehensive, accurateinventories of lost or damaged properties, enhancing claim accuracy.● Developed precise cost estimates for structural repairs and personal propertyreplacements, ensuring budget adherence and timely project completion.● Led negotiations on project costs with insurers, achieving fair settlements thatoptimized financial recovery for clients.● Engaged in interim contract work with restoration companies, streamliningcontent management and mitigation processes to enhance operational efficiencyand recovery outcomes.● PA (CA, CO, TX, AZ, WA, KS) – Specialized in representing policyholders acrossmultiple states, ensuring optimal claim settlements and advocating for clients'financial interests.

Operations Manager – Led operational strategy and division oversight to driveefficiency, optimize team performance, and ensure alignment with organizationalgoals. Successfully managed cross-functional teams to deliver consistent,high-quality results.● Oversaw project timelines and maintained ongoing client communication,ensuring transparent updates and client satisfaction throughout each phase.● Collaborated with contractors and insurance adjusters to maximize clientrecovery, securing equitable compensation for losses.● Partnered with clients and content teams to compile comprehensive, accurateinventories of lost or damaged properties, enhancing claim accuracy.● Developed precise cost estimates for structural repairs and personal propertyreplacements, ensuring budget adherence and timely project completion.● Led negotiations on project costs with insurers, achieving fair settlements thatoptimized financial recovery for clients.● PA (CA, CO, TX, AZ, WA, KS) – Specialized in representing policyholders acrossmultiple states, ensuring optimal claim settlements and advocating for clients'financial interestsOperations M

First Responder for Emergency Services – Provided immediate on-site support tostabilize and assess emergency situations, prioritizing client safety and propertypreservation.● On-Site OSHA and Safety Coordinator – Ensured compliance with OSHA standards,implementing safety protocols to protect crew and property during operations.● Developed and Documented Initial Emergency Service Scopes – Planned andauthored comprehensive scopes of work for emergency services, setting clear guidelinesfor recovery actions.● Led Crew in Demolition and Drying Phases – Directed and managed crew activitiesthrough demolition and drying, maintaining workflow efficiency and ensuring adherenceto project timelines.● Prepared Project Estimates Using Xactimate – Generated accurate project estimatesin Xactimate, aligning budgets with client and insurance requirements.● Primary Contact for Insurance Adjusters and Property Owners – Acted as the mainliaison with adjusters and property owners, facilitating communication and ensuringtransparent, cooperative claim resolution.

Oversaw project timelines and maintained ongoing client communication,ensuring transparent updates and client satisfaction throughout each phase.● Collaborated with contractors and insurance adjusters to maximize clientrecovery, securing equitable compensation for losses.● Partnered with clients and content teams to compile comprehensive, accurateinventories of lost or damaged properties, enhancing claim accuracy.● Developed precise cost estimates for structural repairs and personal propertyreplacements, ensuring budget adherence and timely project completion.● Led negotiations on project costs with insurers, achieving fair settlements thatoptimized financial recovery for clients.● Specialized in representing policyholders across multiple states, ensuring optimalclaim settlements and advocating for clients' financial interests