Bryan Snow Email & Phone Number

Salt Lake City, Ut, Us

Hanoi, Vn

Atlanta, Ga, Us

• As a product leader, leading seven teams through the development of software to support the implementation of a new business opportunity worth $551K in the first six weeks, and up to $8MM in 2024.• Leading the development of several enhancements to our handling of electric vehicles and charging processes. This effort is worth $2.1 MM in revenue and an additional $650K in labor savings in 2024• Working with site security to reduce loss by improving gate processes, mitigating 6MM in annual risk.• Supported two updates worth 600K in labor savings and 3.013MM in labor and software licensing savings.• Working with Enterprise IT Security to evaluate technology risks and find a solution to balance on-site and IT security needs.• Leading Product Managers and Product Owners through the iterative discovery and development of a 0-1 mobile-friendly application for use at all of Manheim’s vehicle reconditioning facilities and auctions nationally.• To enable individual growth and expertise, provide mentoring and frequent growth opportunities and exposure for the Product Managers and Products Owners on the team.

Provo, Utah, Us

• Led a group of nine full stack teams through the development of an all-new suite of three interconnected mobile applications. The public announcement of these mobile apps led to a single day increase in stock price of 10%.• Actively mentored Product Owners as they sought to grow their skillset and progress in their careers, allowing them opportunities to grow and contribute both within the organization and personally.• With UX researchers, led and participated in observation sessions directly with customers.• Trained and led quarterly planning (SAFe PI Planning) for the entire IT organization.• As a change agent drove, with Agile Practice leadership, an implementation of top to bottom Scrum@Scale.

Salt Lake City, Ut, Us

• Managed both the Curriculum Management and Course and Learning Delivery products suites. These two suites enable curriculum development and include the portal that students use to engage in learning.• Led the implementation of changes to the Assessment Coaching Report, leading to a 12% increase in pass rate.• Collaborated with University faculty to develop a 5-year strategic roadmap.• Collaborated with end users to ensure our products have the intended effect and solve real-world problems effectively. Measured product performance, adjusting roadmap as needed to meet desired outcomes.• Used Focus Groups, Surveys, Heuristic paper design tests, direct observation, and other methods to confirm assumptions and inform product updates.• Collaborated with UX/UI design leadership to ensure a consistent, simple experience for students and for staff.• Coordinated with engineering leadership, prioritizing tech debt as needed to ensure security requirements are met and systems continue to handle millions of calls per month with the nearly 100% uptime enjoyed now.

Salt Lake City, Utah, Us

• Lead the development of four unique products, engaging with the market and with end users to ensure that our IT products met the needs of actual end users and advanced company objectives within the market.• Coordinated with onsite teams, off site vendors, and lead contract negotiations with Oracle Responsys.• Determined and prioritized needed functionality for a complex internally facing system to operate and feed a brand-new shopping experience for our customers, including product entry workflow, how and when products or marketing panels display to a given customer, multi-language support, marketing support, through frequent demos, testing, and continuous end-user feedback.• Performed thorough analysis of data supporting implementation of new internal systems, bringing data and facts to COO and gaining executive approval for implementation.

Las Vegas, Nv, Us

• Contributed, as a senior product leader, to company growth from unlaunched, with no revenue, to contracted monthly recurring revenue (MRR) of $50,000 within thirty-five days of launch.• Played a senior leadership role in advancement of startup from a prelaunch state of zero paying customers to one hundred thirty-five contracted customers. Used site visits to validate end-user and market needs.• From a pool of thirty-two iOS, Android, .NET and Angular developers, assembled six complete full stack teams to include design, front end, backend, and quality assurance.• Implemented company-first complete product organization to ensure clear requirements and priorityjustification. Trained supporting business stakeholders. Provided Agile coaching.• Developed processes through which web and mobile product development requests flow through a complete lifecycle from inception to completion, release into production, and maintenance.• As a senior leader, participated in the successful simultaneous Version 1.0 launch of nine unique, interconnected products, including Web, iOS App store, Google Play store, and enterprise deployment of apps.• Managed six offshore teams meeting daily to manage work backlog and priorities. Traveled internationally and domestically regularly to guide value delivery and ensure teams had collaborated in-person with leaders.• Brought in and participated in hiring of quality assurance team lead. Managed QA automation project. QA lead and team implemented automated testing using Swift, PHP, and Bash Scripting.• Led design, account management, executive leadership, and end users to develop user personas to guideproduct design and development of nine personas applicable to seven customer-facing applications.

Lehi, Utah, Us

• Led the launch of a project for three new mobile products. Worked with product stakeholders and Design to create product vision statements and user personas. Developed product roadmap and received executive approval for suite of products following a set delivery timeline.• Assembled full stack team including product manager, designers, frontend and backend coders, and quality assurance from existing and new-hire talent pool.• Managed design and development of a full event management system consisting of iPad mini based Point of Sale system and full-sized iPad based self-serve kiosk developed using the hybrid framework, Ionic (AngularJS). Event Administration system developed for Web to manage inventory and virtual store details needed for customer facing applications.

Franklin, Tn, Us

• Developed and managed implementation of request management system for web development team with custom UI, brand, and process supporting an Agile (Scrum) workflow.• Created Agile (Scrum) web development team from existing and new talent pools. Managed selection of existing talent, hiring of new talent, and procurement of necessary hardware and software. Developed 3, 6, and 12 month plans including risk assessment, team branding, communication plan and stakeholder training.• Led teams from seven call centers to identify issues with call software that previously had no path to resolution. Implemented and trained processes and created a new team to resolve issues. Reduced resolution time from more than a day to less than half an hour.• Coordinated, scheduled, and launched effort to transition company-wide customer service and data support system from dedicated hardware to the cloud, improving performance for over 2500 users.• Implemented peer code review, testing, swarming, and focused programming to increase velocity and quality.• Developed strategies and led the automation of an error-prone, manual customer order processing system, resulting in 99.5% of orders fulfilled error-free.• Used increased transparency and efficiencies to reduce weekly status conference calls for the seven centers and software product ownership teams from 3 + hours to 30 minutes per week.• Built the infrastructure for an intake portal through the nationwide efforts of management, product managers, developers, and quality assurance, ultimately reducing critical priority web product defect resolution times from four weeks to same-day and operational enhancement requests from six months to a four-week cycle.

Franklin, Tn, Us

Design and Launch of a Ticket Management System• Directed the maintenance operations of two comprehensive web products that produced combined earnings of $32 million per year.• Uncovered the inefficiencies of an e-mail intake process used by two acquired companies involved in web development requests. Acted as a bridge between the departments and companies while designing the process to facilitate a more organized, repeatable issue resolution process. • Sought and gained C-suite and management level approval to implement the local operational intake process into the entire corporation.• Built the infrastructure for an intake portal through the coordinated nationwide efforts of upper management, product managers, web developers, data engineers and quality assurance personnel, ultimately reducing critical priority web product defect resolution times from an average of four weeks to the same day and operational enhancement requests from six months to a four week cycle. • Trained over 200 colleagues, resulting in a successful launch of the web-based request intake system company-wide.• Managed five of the nine groups and products the intake portal now supports.Integration of a Smaller Company into the Larger Corporation• Led the successful integration of an acquired sales and management company into the larger organization.• Collaborated with multiple teams and leaders to design and implement supporting processes.• Created and implemented web-based customer service and operational process knowledgebases.• Built cooperative relationships with leaders and front line workers to achieve needed results.• Produced business requirement documentation, process flows and other enterprise documents.

Master Of Business Administration - Mba, It Management

Bachelor Of Science, Psychology

Professional Certification, Project Management

Associate Of Science, General Education

Web Development And Strategy, Web Page, Digital/Multimedia And Information Resources Design

Professional Certifications, Web Development And Strategy