Bryan Keith Email and Phone Number
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Offering Challenge • Getting Results • Ensuring Accuracy • Maintaining Stability Proficient people-leader with 5+ years of progressively responsible management experience in the healthcare field, combined with over 10 years experience in customer service and leadership development.
Centene Corporation
View- Website:
- centene.com
- Employees:
- 17105
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Account Relations Manager IiCentene Corporation Dec 2023 - Present
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Operations ManagerCentene Corporation Apr 2022 - Dec 2023Raleigh, North Carolina, United States
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Operations SupervisorWellcare Health Plans Jul 2019 - Apr 2022Raleigh, North Carolina -
Request Processor SupervisorLiberty Healthcare Corporation Jan 2017 - Jul 2019Raleigh-Durham, North Carolina Area -
Supervisor, Patient Support ServicesBiologics, Inc., A Subsidiary Of Mckesson Specialty Health Mar 2016 - Nov 2016Cary, NcPatient Support Services: Financial Assistance and Triage.• Manage a team of 15 individual contributors in a period of high stress and uncertainty caused by rapid transition and realignment. • Create and analyze reports to identify key performance indicators such as completed work steps, phone calls handled, errors reported, and team production averages to establish SMART performance metrics and goals.• Devised a strategic action plan to eliminate a backlog of 300 patients awaiting copay assistance through daily analysis of existing work load, forecasting work volume, setting ambitious goals, prioritizing and delegating work.• Identified areas of inefficiency in existing processes, such as requiring 3 or more phone transfers to enroll in copay assistance program, and proposed process improvements to Program Management. -
Trainer, Medical Management Prior AuthorizationsSuperior Health Plan Inc., A Subsidiary Of Centene Corporation Apr 2014 - May 2015Austin, Texas Area• Successfully trained over 150 candidates for immediate production roles in a high volume insurance call center.• Partnered with operations managers to forecast training needs, and adjusted class schedules as needed. Remained flexible with scheduling to ensure business needs were met while ensuring quality of training experience.• Created course curriculum and materials by following the ADDIE model. Consistently researched industry trends and best practices to improve course materials and presentation.• Analyzed performance metrics for team member productivity to highlight team member accomplishments and identify opportunities for training improvement. Based on opportunities identified, created and presented a strategic improvement plan to senior leadership -
Team Lead, Prior AuthorizationsSuperior Health Plan Inc., A Subsidiary Of Centene Corporation Mar 2012 - Apr 2014Austin, Texas Area• Led a team of 10-15 individual contributors in a high volume call center during a period of rapid growth, program expansion and change. • Provided oversight and management for daily business functions, including distributing work load, monitoring turnaround times, and ensuring compliance with all Federal, State, and corporate guidelines.• Created strong working relationships with staff through coaching, mentoring and professional interaction resulting in high morale, retention and productivity.• Invested in developing staff, with over 10 staff members receiving promotions to team lead or supervisory positions.
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Sr. Enrollment SpecialistMaximus Oct 2011 - Mar 2012Austin, Texas Area• Key contributor on a team which processed over 250,000 enrollments into managed care health plans as part of a major expansion of Texas Medicaid. Maintained high production volume with excellent accuracy.• Trained to handle both data entry (mailed enrollment forms) and inbound call center enrollments.• Specialized in healthcare terminology, HIPAA standards, and State and Federal healthcare regulations. -
Store ManagerStarbucks Oct 2006 - Jan 2009Aurora, Co• Managed grand opening of a new retail location which achieved immediate operational success with minimal team member turnover. Store sustained week over week sales growth of 5-7%, meeting all initially established metrics within the first months of operation, and was on target to surpass $1M in sales during the first year of operation.• Recruited, hired, and oversaw training for all staff.• Served as Assistant Manager of one of the fastest growing retail locations in the Denver region, growing from approximately $1M to nearly $1.5m in annual sales. • Successfully implemented company programs and operational standards while maintaining strong employee morale, and sales growth in each location I served.• Invested in developing leaders, creating promotion opportunities for 7 individuals I managed or trained. -
Campus Director And PastorChi Alpha Campus Ministries, Usa Jan 2001 - Oct 2006Las Cruces, New Mexico Area• Collaborated with university administration and student organizational leaders to improve student life, provide opportunities for student service and personal development. • Managed administrative duties including fundraising, budgeting, scheduling, planning, and executing events, training student leaders, and maintaining a network of supporting churches and individuals.• Provided career, personal, and faith-based counseling to students of various backgrounds.
Bryan Keith Skills
Bryan Keith Education Details
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3.86 Gpa -
3.93 Gpa
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Assemblies Of God Theological SeminaryTheology/Theological Studies -
Magna Cum Laude
Frequently Asked Questions about Bryan Keith
What company does Bryan Keith work for?
Bryan Keith works for Centene Corporation
What is Bryan Keith's role at the current company?
Bryan Keith's current role is Experienced leader.
What is Bryan Keith's email address?
Bryan Keith's email address is br****@****are.com
What is Bryan Keith's direct phone number?
Bryan Keith's direct phone number is +173724*****
What schools did Bryan Keith attend?
Bryan Keith attended Liberty University, Liberty University, Assemblies Of God Theological Seminary, Canisius College.
What are some of Bryan Keith's interests?
Bryan Keith has interest in Civil Rights And Social Action, Education, Human Rights.
What skills is Bryan Keith known for?
Bryan Keith has skills like Training, Leadership, Customer Service, Leadership Development, Public Speaking, Microsoft Office, Team Management, Training And Development, Health Insurance, Team Leadership, Program Development, Curriculum Design.
Who are Bryan Keith's colleagues?
Bryan Keith's colleagues are Heather Lees Rygwalski, Kimberly Sapp, Lajoyce Aldridge, Chris Patton, Tamara Lapierre, Saiteja C, Jason Wilson.
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Bryan Keith
New Alexandria, Va5gmail.com, gmail.com, gsa.gov, andersentax.com, andersen.com -
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