Thomas Burbank Email & Phone Number

Pleasant Grove, Utah, United States

Pleasant Grove, Utah, United States

Pleasant Grove, Utah, United States

Pleasant Grove, Utah, United States

Pleasant Grove, Utah, United States

Utah, United States

Greater Salt Lake City Area

- Provide technical support for Ivanti Security Controls/Ivanti Patch for Windows/Shavlik- Provide technical support for Ivanti Patch for SCCM - Promotion to Senior Engineer, April 2020, which includes more responsibility, and providing support for high priority cases- One of two employees that works directly with OEM/SDK partners to resolve tier 3 issues and provide advanced troubleshooting- Knowledge coach for my team which includes working with the knowledge team in growing our KB articles and external forums- Tier 3 support and expert in Security Controls and Patch for SCCM applications by understanding products entire functionality - Communicate directly with back-line engineers to resolve complex issues and provide input for product direction

Greater Salt Lake City Area

- Provide technical support for Ivanti Security Controls/Ivanti Patch for Windows/Shavlik- Provide technical support for Ivanti Patch for SCCM- Comprehensive knowledge of patch management and best practices to best help our customers devise patch management plans- Work directly in the customers environment by remoting into their environment and troubleshoot product related issues- Troubleshoot network related issues, firewall related issues, SQL database related issues and overall product issues- Build and maintain entire test environments, including personal DC’s, AD, IIS, DNS, DHCP, SCCM, WSUS, etc.- Tier 2 support and expert in Security Controls and Patch for SCCM applications by understanding products entire functionality- Keep a daily backlog of 30-35 active cases, and lead my team each quarter since being hired with over 500 cases closed a quarter

Salt Lake City

- Perform the migration to Office 365 by training employees on the new software and implementing mailbox migration- Administer Office 365 by using the admin center to purchase licenses, create users, create resources and manage mailboxes - Extensive Office 365 troubleshooting and implementation, including Teams, SharePoint, OneDrive, Exchange online, etc.- Manage Kaspersky end point anti-virus software, by regularly making changes in the admin console- Create a cyber security framework modeled after the Center for Internet Security controls and best practices- Work with supervisor and external auditors to ensure access control is SOX compliant- Provide access control to file shares, email mailboxes, SharePoint and other internal web applications- Extensively use Active Directory by accurately adding/removing new employees, permissions and security groups- Supervision of IT related purchases by constructing spread sheets to better track, and monitor depreciable assets.- Tier 1 and Tier 2 technical support on a daily basis for 300+ employees by managing a ticket que and prioritizing needs- Correspond with international offices and external sales personnel to provide computer support on a daily basis- Train new IT manager at international offices by calling each morning and carefully reviewing the Black Diamond network

Salt Lake City

- Regularly coordinate with our NOC to assist in IT security, network access and backup systems by helping implement new programs. - Evaluate the needs of the company and how new IT services would affect overall business, such as new anti-virus, servers etc. - Technical support for operating systems, software and hardware issues to provide on-site support for 250+ users. - Help implement a new HRIS system that increases accuracy for 100+ employees by responding to questions on a daily basis. - Train groups of 20-30 employees on new software programs such as DocuSign and new HRIS program. - Support IT needs such as audio/video, PowerPoint, etc. at monthly sales meetings and provide on the spot repair. - Manage online portal by responding to troubleshooting emails and coordinating with developers on a weekly basis. - Extensive troubleshooting of various OS’s, audio/video systems, software programs etc. on a daily basis for 250+ employees

Salt Lake City

- Accurately and effectively processed 300+ blood samples a week to ensure timely patient results- Reviewed test results daily for accuracy- Followed strict procedures for biohazard cleaning and preparation of reagents for effective laboratory function - Tracked and monitored inventory levels of items ranging from chemical reagents, to glass beakers- Managed a document control system consisting of 260+ documents to aid in laboratory compliance

Salt Lake City

Master Of Science - Ms, Information Systems Security/Data Management

Bachelor’S Degree, Information Systems

Activities and Societies: TEK Club

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Recipient of the Daniels Fund Ethics Initiative Rising Star Internship Award