David Burkhardt Email & Phone Number

Dublin

Dublin, County Dublin, Ireland

Dublin, Ireland

Dublin

Programme Teaching Coordinator (onsite/in class)- International Participant Experience Support Coordinator (blended to online)Sales /Admissions Team Lead - SaaS SalesPassionate & Empathetic Customer Advocate - Cross functional Agile/User Experience Team Coach -

Grangemockler

Since my redundancy with American Airlines I have researched and developed a potential start up project. Details can be viewed on http://tigerbabble.com/ Key achievements: Applied for http://swequityexchange.com/ in November 2012. (NDRC and Inventorium)Applied in December 2012 and pitched project for Launchpad VII in January 2013 http://www.ndrc.ie/launchpad/Applied for Wayra http://ie.wayra.org/ in December 2012Attended EnterpriseSTART Workshop in February 2013Designed and developed website for www.practicepilates.com including facebook page and various digital banners and flyers.

Dublin

Responsible for a team of 6 Web Designers (Dublin and Tokyo).Responsible for the production of quality, pixel-perfect, hand-coded Web pages and digital assets across 23 websites in 16 languages throughout the EMEA and Asia/Pacific.Work closely with our AA.com UX team in our HDQ (Dallas USA)Commercial experience working closely with digital agencies (Mccann Ericson Manchester)Manage stakeholders in EU/APAC (Sales, Marketing, Reservations)Key achievements: Visual Redesign of 10 year old AA.com skin across 23 websites.

Dublin

Initially managed a team of 6 front-line Web Support Agents handling AA.com 1st and 2nd level support. Gradually taking over Web Producing and Design responsibilities for the core EMEA AA.com websites. Key achievement: Pioneered a front line Web Support team to a fully integrated regional AA.com team extending to a team of 10 Web Producers Designers and Developers

Involved in setting up the multilingual call center for American Airlines in Dublin. Held various team leader roles in the Reservations and Customer Relations call center departments of American Airlines in Dublin. Key achievement: Developed and managed various Customer Services teams. In particular set up the Frequent Flyer Customer Relations team managing a team of 6 agents looking after Frequent Flyer customer service issues.

Bachelor'S Degree, Bsc (Honours) In Digital Technology, Design And Innovation (Level 8), Honours

BSc (Honours) in Digital Technology, Design, and Innovation (Level 8) UX & Responsive Design Grade 81% User Interface Design Grade 83%.

In Progress, Sketch 3 From A To Z: Become An App Designer

Sketch 3 has revolutionized the world of mobile application design by providing the tools to transform yourself into a professional app.

In Progress, Ux & Web Design Master Course: Strategy, Design, Develpment

This course will teach you everything you need to know about UX, including design, content, and coding. And you'll learn from the ground.

Bachelor'S Degree, Digital Technology And Design, Bachelor Of Science (Bsc) In Digital Technology And Design (Nfq Level 7)

Activities and Societies: UXD - User Experience & Design Industry Project-based Work Placement (Make-A-Wish Ireland) Digital Industries.

Cpd Diploma In Digital, Digital, Nfq Level 6 (60 Ects)

Activities and Societies: Web Publishing Digital Marketing Web Authoring Tools Writing for the Web & Content Management Systems.

Diploma Graphics For The Web, Graphic Design

Activities and Societies: Design Assignments, HTML, CSS, Adobe Photoshop IBAT College, Swords (11 weeks)

Course

Activities and Societies: Agile and Waterfall American Airlines, London (2 days)

Diploma, Fetac Level 5, (5 Ects)

Activities and Societies: Web Design, Development and Management Open University, UK Online (12 weeks)

Certificate, People Management

Activities and Societies: Leadership American Airlines, Internal Training

Certificate, Photoshop

Activities and Societies: Photoshop New Horizons Ireland , Dublin ( 1 day)

Certificate, Start Your Own Business

Activities and Societies: Starting Your Own Business FAS training, Dublin (10 weeks)

Diploma, Middle Management

Activities and Societies: Middle management LOI Dutch Institute, Leiden (6 months)

Nima A, Marketing/Marketing Management, General

Activities and Societies: Marketing Netherlands Institute of Marketing , Amsterdam (12 months) Marketing Practitioner(Level 4).