With a long and varied background in design research, I've had the opportunity to work across numerous industries and non-profits, helping clients understand and improve their customer experiences. At Inzovu, I lead research projects, mentor teams, and facilitate workshops, all aimed at driving meaningful digital strategies. As the founder of Umami Labz, I am a research and innovation team of one, with clients from Fortune 500 to small start-ups.I specialize in both generative and evaluative research methods, from ethnography and contextual inquiry to usability testing and competitive analysis. In my work I focus on the goals of the business, while balancing that with curiosity to find the next golden nugget of unexpected insight.What drives me is a genuine curiosity and a commitment to making things better through listening and collaboration. I believe in the power of communities, whether within a neighborhood, a project team, or a company, to foster innovation and achieve more together than we could alone.I’m passionate about guiding teams and organizations to create solutions that truly resonate with their users, helping them thrive and succeed.