Brenda Lee Email & Phone Number

- Check in/ out an average of 200 guest per day at 400+ room property while providing excellent and professional customer service. - Resolve guest issues face-to -face and phone line interaction to ensure guest satisfaction. - Utilize OnQ systems to accurately assign rooms, issue keys,and handle guest billing and payment information. - Coordinate with Management, Housekeeping, Engineering, Security, IT and staff to fulfill guest requests.- Maintain cash drawer, prepare banks deposits and post charges for items/ services that guest utilize during their stay. - Promptly answer in- house and external phone calls, in regards of canceling /making reservation, and information about the hotel.- Organizing and checking guest registration cards at the end of the day or shift.

Alhambra, Ca

Work based on as need assignments- Assisted the Sr. Claim Analyst in reviewing, comparing and inputting critical project data into audit reports.- Audit reports are used for legal counsel for negotiations with contractors.

Monterey Park, Ca

- Participate in a team environment by working closely with management and staff members to ensure that orders were served in an efficient and timely manner and to customer’s satisfaction. - Manage tables simultaneously and ensure customers' needs and questions are addressed promptly.- Balance register and handle all food purchase transactions. - Train new employees on restaurant's procedures, culture, and practices.

Montebello, Ca

- Greeted customers and informed them of sales and deals.- Assisted customers finding items in the store.- Ensured the store and dressing rooms were neat and orderly.Processed payments in a timely manner to keep checkout lines short.

Los Angeles, Ca

- Hosting, serving food and beverages, cleaning, and multiple money transactions-Delivered customer service and ensured guest satisfaction.- Balanced cash drawer at close of shift.- Closed and secured the restaurant