Senior Technical Support Engineer, Cloud9
Current- Identify, resolve, and document technical issues by leveraging debugging, research, and investigation techniques.- Provide advanced technical support for business applications, ensuring timely issue resolution, exceptional communication and issue resolution.- Utilize internal tools, APIs, SQL, Log Analytics, and DevTools to address support issues and requests effectively.- Collaborate with cross-functional teams to identify and implement improvements to business applications and processes.- Develop and maintained technical documentation, knowledge articles, and process documentation to support efficient troubleshooting and resolution.- Leverage Splunk for efficient log analysis, enabling data-driven decision-making.- Maintained ownership of service ticket issues or requests through their lifecycle, providing frequent updates and communication to stakeholders.- Conduct end-user training and support sessions to enhance application usability and efficiency.
