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Clare Sweeney is listed as Senior Director, Technical Account Management at Genesys at Genesys, a company with 6207 employees, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a work email signal at genesys.com and a matched LinkedIn profile for Clare Sweeney.
Clare Sweeney previously worked as Senior Director, Technical Account Management at Genesys and Director, Technical Account Management at Genesys.
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Passionate Customer Success leader with over 25 years’ experience delivering personable, innovative, delightful end-to-end experiences for Genesys customers and partners.Executing operational strategies to promote organisational growth that support business objectives and long-term vision. Highly experienced in building and leading high-performing, cross-functional diverse teams for world-class organisations.Multi-Certified Genesys specialist on Engage Premise and Genesys Cloud solutions.
Listed skills include Genesys, Project Management, Telecommunications, Contact Centers, and 18 others.
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England, United Kingdom
Senior Director and Regional Leader of the Customer Success, Technical Account Management organisation in EMEA.The Technical Account Management service is a high impact Genesys post sale service that brings technical expertise to our customers ongoing Genesys platform adoption and expansion journey. Responsibilities include:- Collaborating with Sales.
England, United Kingdom
January 2023 - Regional Leader responsibilities added specifically for the Technical Account Management business and organisation in EMEA.**Promotion** - February 2022Responsible for development of regional organizational strategy, execution of Technical Account Management services and leadership of the EMEA TAM organization including driving opportunity.
England, United Kingdom
**Promotion**Responsible for managing a global team of Optimization Architects providing enhanced technical services to large enterprise customers.In addition, I am also responsible for a global team of Technical Account Managers for both Premise and Genesys Cloud customers.
England, United Kingdom
**New Position/Promotion**Responsible for managing a Global team of Optimization Architects providing enhanced technical services to large enterprise Genesys customers. Working closely with Account Executives, Customers and Partners to assist in identifying and positioning our custom services where the most value and benefit will be gained.Responsible for.
England, United Kingdom
Promotion to Senior Principal Optimization Architect.
England, United Kingdom
Designated Genesys technical advisor providing operational architectural evaluations based upon known deployment strategies to ensure high availability throughout solution's life cycle.Advises on how operational requirements can be properly reflected in proposed design.Identifies operation risks, and develops remediation plans accordingly. Evaluates &.
England, United Kingdom
Hybrid dual role that was undertaken for over a year before the formal role was introduced /created in our structure.This role encompasses previous responsibilities of a technical nature as well as:Working in partnership with our internal and external customers, guiding and advising on how best to optimise their Genesys solution, as well as 3rd party.
England, United Kingdom
Responsibilities are to lead, project manage, plan, scope and implement Genesys deployments across small, medium and enterprise estates. This includes all components of the Genesys suite and integration with 3rd party products.In addition to this I am responsible for the maintenance, upgrading, development and all technical support of all Genesys.
Doxford - Sunderland
Responsible for the management and technical set up, configuration and maintenance of the Genesys Outbound Dialler including:Design of Genesys Outbound Routing StrategiesMaintaining & Developing CCPulse Reporting for OutboundConfiguration of Config Manager Ensuring Ofcom ComplianceIssue ManagementCampaign Efficiency, Optimisation and Management
Responsibilities included:Developing & Designing Routing StrategiesMaintaining & Developing CCPulse ReportingConfiguring Configuration ManagerManagement of Contact Centre Routing requirementsManagement of ACD RoutingAdvanced knowledge of all Contact Centre & Genesys Applications
Other employees you can reach at genesys.com. View company contacts for 6207 employees →
Rich Kowalski
Colleague at GenesysIndianapolis, Indiana, United States, United States
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AB
Austin Becker
Colleague at GenesysIndianapolis, Indiana, United States, United States
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Thiago Ferrador
Colleague at GenesysSão Paulo, São Paulo, Brazil, Brazil
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JR
Jerimiah Rudden, Pmp, Pmi-Acp
Colleague at GenesysOmaha, Nebraska, United States, United States
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Justin Schy
Colleague at GenesysNew Albany, Indiana, United States, United States
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TB
Thando Bhebhe
Colleague at GenesysDublin, County Dublin, Ireland, Ireland
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MR
Michael Ray
Colleague at GenesysFayetteville, Arkansas, United States, United States
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TM
Thiago M.
Colleague at GenesysSão Paulo, São Paulo, Brazil, Brazil
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SK
Santhosh Kumar Karthikeyan
Colleague at GenesysChennai, Tamil Nadu, India, India
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AJ
Animesh Jaiswal
Colleague at GenesysHyderabad, Telangana, India, India
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Quick answers generated from the profile data available on this page.
Clare Sweeney works for Genesys.
Clare Sweeney is listed as Senior Director, Technical Account Management at Genesys at Genesys.
AeroLeads has found 2 work email signals at @genesys.com for Clare Sweeney at Genesys.
Clare Sweeney is based in United Kingdom, United Kingdom, United Kingdom while working with Genesys.
Clare Sweeney has worked for Genesys, Unify, Siemens Enterprise Communications, and T-Mobile.
Clare Sweeney's colleagues at Genesys include Rich Kowalski, Austin Becker, Thiago Ferrador, Jerimiah Rudden, Pmp, Pmi-Acp, and Justin Schy.
You can use AeroLeads to view verified contact signals for Clare Sweeney at Genesys, including work email, phone, and LinkedIn data when available.
Clare Sweeney is listed with skills including Genesys, Project Management, Telecommunications, Contact Centers, Integration, Technical Support, Enterprise Software, and Avaya.
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