Christopher Friedrich, Pmp, Psm Email & Phone Number

Bothell, WA, US

Bothell, Washington, United States

Analyzed new service offer and developed business requirements for new capability’s in Cisco's Commerce platform. Created business acceptance test cases to ensure all requirements were meet. Developed Project Plan and a dashboard that kept internal and external Stakeholders aware of project developments.

Raleigh-Durham, North Carolina Area

• Led the transition of three new Cisco technology offers to a run-the-business model while creating and implementing processes and methodologies to reduce business disruption and increase customer adoption.
• Developed standardized procedures that first response Case Agents could follow in reference to promotional offers, reducing time from quote to order by 25% and improving customer satisfaction.
• Standardized the alert communication procedures for Customer/Partner Services ensuring operational issues were well communicated and timely, reducing time to dissemination from +24 hours to less than 8 hours.

Greater San Diego Area

Greater San Diego Area

• Led and managed 78 operations personnel; developed and oversaw the qualification process for all personnel; ensured currency and operational capability that contributed to the readiness of the aircraft carrier
• Coordinated the logistical details for 30 contractors & government personnel; ensured successful testing of multiple shipboard systems
• Organized, scheduled, and trained over 300 personnel; raised level of knowledge and ensured the completion of a successful crew certification

Naples Area, Italy

• Organized, scheduled, and implemented training for 70 members of the Crisis Action Team; overcame training shortfalls that resulted in the improvement of support provided to installations
• Planned, coordinated, and managed major training conference; developed the itinerary, arranged travel and lodging, and scheduled all training sessions for all attendees; resulted in strongest exercise to date
• Supervised airfield operations program for a region encompassing 7 installations on 3 continents; planned, trained, and executed 24/7 operations in support of major training exercises and deployed operations
• Managed the air operations data collection program; demonstrated workload increases across the region; resulted in a 30% increase in allotted full-time civilian hires
• Completely rewrote a long-outdated watch instruction that developed more efficient and effective use of personnel to reduce workload while increasing training, communication and proficiency.
• Drafted a $20 million budget; brought the region air operations program from a multi-million-dollar deficit to solvent, including plans for additional savings for next year through the Bird Air Strike Hazard mitigation.

Oak Harbor, WA

• Mission Commander responsible for the tactical implementation of 12 person aircrew in operations around the world.
• Scheduled over 2,000 flight hours; resulted in 12 air crews being fully ready for combat deployment.

Pensacola, Florida Area

Combination of academic, simulator, and flight training that included instruction in engineering, aerodynamics, air navigation, aviation physiology and water survival.

Master’S Degree, Operations Management

Bachelor Of Arts (B.A.), Criminology