Cam Pascoe Email & Phone Number

Auckland, New Zealand

Senior executive role reporting to the CIO, and managing a multi team portfolio of 25 staff. This strategic role is focused on enhancing the business users’ experience, ensuring that long term strategic plans and short term tactical plans align technological solutions to business goals.Key Results:* Key point of contact for delivery of day to day business as usual IT Services to Business Leaders, and translating business strategy into implementation and operational plans.*… Show more Senior executive role reporting to the CIO, and managing a multi team portfolio of 25 staff. This strategic role is focused on enhancing the business users’ experience, ensuring that long term strategic plans and short term tactical plans align technological solutions to business goals.Key Results:* Key point of contact for delivery of day to day business as usual IT Services to Business Leaders, and translating business strategy into implementation and operational plans.* Member of IT Security Council. Analysing and managing organisational risks, reviewing and recommending policies, procedures and standards. * Led and developed a high performing Service Management Team.* Provided learning and improvement opportunities to strengthen CHH / Oji leadership capacity and service management capabilities.* Partnered with the business to communicate business strategy and created alignment between business and IT.* Prioritised and agreed IT service levels, negotiated contracts with external vendors.* Defined and maintained an effective business engagement model in consultation with the businesses.* Ensured consistent cost effective delivery of all services to CHH, with focus on continual improvement. * Stakeholder involvement in projects - ensured that projects were aligned with business strategy, keeping abreast of project progress, cascading information to others who need to know and managing communication throughout the life of the project.* Provided leadership teams with guidance in relationship to Information Services.* Cost Centre control and budgetary management – forecasting and planning both CAPEX and OPEX.* Championed ITIL processes of Incident, Problem and Change – reviewing and improving existing frameworks. Negotiated with various business units to co-ordinate change. Show less

Auckland, New Zealand

This senior role managed the people, systems, processes and resources of CHH to facilitate safe, efficient and effective service delivery, meeting the demands of the business within organisation constraints, maximizing investment in the infrastructure. Undertaking change management and quality improvement work as requiredKey Results:* Managed the delivery of daily technical Infrastructure services for CHH using ITIL support processes * Ensured that day to day maintenance… Show more This senior role managed the people, systems, processes and resources of CHH to facilitate safe, efficient and effective service delivery, meeting the demands of the business within organisation constraints, maximizing investment in the infrastructure. Undertaking change management and quality improvement work as requiredKey Results:* Managed the delivery of daily technical Infrastructure services for CHH using ITIL support processes * Ensured that day to day maintenance, administration and support for users of the Server and Desktop services as well as support for Control Systems PC’s.* Provided guidance and leadership to the Operations Teams, * Managed a team of 5 direct reports and a complete team of over 30 engineers. * Developed a new Business Continuity Team to deliver proactive services to the business.* Worked with internal teams to identify operational service improvement opportunities with the goal of risk reduction. * Ran service improvement projects with operational resources when possible, providing a more stable system, improving our ability to recover systems after a disaster.* Key stakeholder in establishing the CHH Security Team. Through which a new process of Server and Desktop Patching has been implemented, dramatically reducing risk to CHH. * Process development for the delivery of a Site Maintenance initiative. * Direct Budget Management: Site Environmental, LAN Maintenance, and Repairs & Maintenance.* Key stakeholder in driving a cultural shift at CHH from a technology solutions company to a Service based company. Show less