• Working as the primary contact for fraud in the EU market, highlighting fraud trends, mitigation strategies, and providing insights via data analysis regarding impact to jobseekers as well as working cross-functionally to provide solutions• Communicate with peers and cross-functional partners regarding prevention of potential fraud or abuse of Indeed’s products• Identify and investigate trending issues in markets spanning across the world, collaborate with partners and stakeholders on these trends to build out action plans to tackle them and report on progress• Use insightful data to advocate for well-balanced adjustments to product, engineering, tooling and moderation teams aimed at preventing potential fraud and abuse• Challenge the status quo working collaboratively as well as independently on projects focused on improving moderation, proactive identification of potential fraud and abuse and increasing Job Seeker’s awareness around risk online in the modern world• Use data analysis to make data driven decisions informing direction of our efforts daily• Consider the job seeker experience in every facet of work

• Provide technical assistance to customers and other support specialists for solving software, hardware, and network issues across a range of Windows and Mac platforms.• Interact and communicate with peers and customers in a professional, client-focused manner while working both in a team setting and independently with limited direction.• Maintain and update accurate information efficiently across several systems, including support issues and inventory management.• Build, manage, and update desktop images while ensuring desktop security in accordance with university and college directives.

• Provide on-call telephone and technical support to faculty, students, and staff using classroom/ conference room technology systems. • Provide technical assistance to customers and other support specialists by solving software, hardware and network issues across a range of Windows and Mac platforms. • Respond to support requests with a professional and personable level of customer service while working both in a team setting and independently with limited direction. • Identify and document faults and failures within complex audio/visual systems. • Maintain and update accurate information efficiently across several systems, including support issues and inventory management. • Build, manage, and update desktop images while ensuring desktop security in accordance with university and college directives. • Assist team members within ServiceNow Incident Management system by generating and tracking incidents and requests. • Work with support staff and technical teams across campus to resolve technology issues. • Work with teams of student employees responsible for providing user support to technology classrooms/conference rooms. • Perform routine maintenance of instructional technology systems. • Assist with inventory tracking and surplus management of teaching technology in the College of Liberal Arts.

* Research insurance claims data to aid clients who have suffered a major loss* Analyzing insurance claim to generate pricing reports* Perform Quality Assurance on inventory claims to ensure pricing report accuracy* Deliver quick and efficient pricing solutions to insurance adjusters

* Conducted research on modern security threats, risk assessments, mitigation techniques, and TXDPS security procedures* Assisted with agency mission of protecting the state of Texas through the development of department-wide project proposal for increased network security* Worked directly with DPS SOC personnel in the identification and analysis of potential malware threats* Quarantined and neutralized malicious threats to data systems and databases* Assisted with the configuration of department firewalls* Developed python scripts to assist in process automation* Conducted research on IT security certifications (Network+, Security+, Linux+)* Gained familiarity with analytical and intrusion detection and intrusion prevention tools (Splunk, Fortinet)

* Produce family-friendly digital images, music content and copy for media art projects and workshops.* Partner with creative team and clients to produce professional multimedia materials.* Manage creative team in navigating our media project directions through evolving digital trends and platforms

* Provide exceptional customer service and staff support, in a fast-paced environment.

* Fulfilled client design requests for custom merchandise and a variety of printing substrates (tee shirts, automotive decals, embroideries, etc.)* Collaborated with clients to create and produce digital products, utilizing Adobe Creative Suite. * Dispatched client-approved designs to manufacturers and provided quality control.

* Consulted and provided graphic design services for multiple organizations, within the Eastern Shore region * Designed business cards, posters, illustrations, web pages, brand marks, etc. within technical specifications.