Charlie Miller Email & Phone Number

Indianapolis, Indiana Area

Indianapolis, Indiana Area

--- As a Speech Applications Analyst (June 2015 - May 2017) ---Predicted call volume and frequency using Microsoft Access and Excel in order to determine hardware and software needs for speech analytics.Developed searches using CallMiner, a speech analytics software, to identify and report key trends to managers and executive staff.Created and maintain reports using Microsoft Access SQL queries and Excel to pinpoint system issues and to monitor compliance with company policies on calls to debtors and third parties.Collaborated with management to develop real-time speech analytics alerts and assistance for multiple business areas.Maintained the integrity of CallMiner by auditing for call mining issues using Microsoft Access SQL queries and Excel.--- As a Compliance Process Analyst (May 2014 - June 2015) ---Managed the quality of manual call monitoring data by using Microsoft Access and Excel to locate discrepancies and compliance scoring errors in order to ensure the data can be used to accurately assess compliance risk.Created a weekly report of non-conformity trends for each collecting agent by using Microsoft Access SQL queries, which enabled Operations to focus coaching and training efforts in order to mitigate compliance risk.Developed Microsoft Excel macros to streamline the production of frequently-used reports, which allowed these reports to be produced in less than two minutes, and also eliminated the risk of human error.Established reports using Microsoft Access and Excel to monitor call frequency and volume with respect to compliance with federal, state, and local regulations, and company policy.

Indianapolis, Indiana Area

Temporary assignment via That's Good HR, Inc.Streamlined the invoice and payment processes by verifying scanned invoices for the correct remit address, amount, purchase order approval, invoice number, and sales tax. Research purchase orders that fail to match up to invoices by using Lawson and Sovera, and by consulting buyers and department managers.

Indianapolis, In

Analyzed quantitative and free-response data from over 300 respondents of a survey using Microsoft Excel, which allowed the division to make improvements to its program.Developed a methodology for analyzing email open rate data to determine the best day of the week to send out emails.Managed event logistics for the division’s four workshops at the Indiana Black Expo Summer Celebration.Created a Prezi presentation software training guide for the division, allowing for the creation of more impactful presentations.

Indianapolis, Indiana Area

Developed a Microsoft Access database for storage and retrieval of demand-side management policy information for numerous cases.Prepared a regulatory compliance investigation of telecommunications firms serving Indiana consumers by researching and tracking company activity.Summarized testimonies for upper management.

Bachelor Of Science In Business, Economic Consulting, Public Policy Analysis

Activities and Societies: Civic Leadership DevelopmentCompleted I-CORE portion of undergraduate program.

Bachelor Of Science In Business, Atmospheric Science

Graduated from the Kelley School of Business in December 2013. Also received a Certificate in Atmospheric Science. Co-founded.