Carla Buggs Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

Independently manage $145M portfolioConsistently meets and exceeds annual goals Identify late payment trendsIdentify operational inefficienciesCollaborate with internal and external stakeholders to remove team impedimentsCollect and share relevant metrics to help teams make appropriate decisions and necessary changesGroom & Prioritize Billing & Collections backlog Partner with Go-to-Market teams to address user inquiries related to onboarding, billing, and collectionsDevelop and refine payment operation roadmap and strategy, in collaboration with cross-functional teams such as Engineering, Go-To-Market, Compliance, Account Management, Marketing, and LegalIdentify customer experience deficiencies Collaborate with product, engineering, and business systems teams to: Conduct root cause analysis on payment delays Identify and implement process improvements Automate accounts receivable processes for increased efficiency

Oakland, Califronia, Us

Responsible for installation, configuration, testing and commissioning of integration projects

Corporate Health & Wellness | Holistic Nail Care for At Risk Client

San Jose, Ca, Us

San Mateo, Ca, Us

Manage Billing and Collections Respond to Internal and External account InquiriesCash applications and Credit card payment ManagementResponsible for ensuring billing data is recorded timely and accurately, weekly revenue reporting, and month-end close Work with Auditors to develop Accounts Receivable processes and controlsReduce AR by over 50% in 90 days

San Francisco, California, Us

Responsible for Billing, Collections and Reimbursement for patient accounts.Review claims for medical necessity and errors prior to submission and re-submit rejected claims Reconcile Electronic payment FilesProcess Tracers and Appeals. Review EOBs, Post Cash, Adjust Accounts according to Fee Matrix. Bill patients for deductibles or non-covered items and Resolve patients with billing complaints Process collection and bad debt adjustments. Refer accounts to outside Collection Agency as needed. Executive Management Billing, Collection, Refund and Appeal reporting.

San Francisco, California, Us

Hercules, Ca, Us

Analyze DNB, and delinquency reports and determine appropriate action to prevent further agingRecover outstanding receivables with concentration on accounts aged over 60 daysAddress and resolve disputes pertaining to pricing, shipping fees, quantities, etc.Manage a portfolio of 2,100 accounts for a total of $13.9M. Communicate with Sales and customer service to resolve customer account issuesProcess credits, debits, overpayments and partial paymentsAnalyze account activity to determine credit categories and limitsManage accounts on credit hold and release orders according to company matrixReduce receivables by $2 Mil in 60 days

∙ Manage the daily functions of the A/R, Collections and Credit Departments while managing a portfolio of accounts as well as Develop strategic plans for recovery of delinquent accounts∙ Lead development and implementation of credit review procedures and rating system for existing and potential customers including preparation of management reports summarizing past due accounts status and receivable aging trends∙ Reduce DSO by 90 days and recovered $3 mil in less than 3 months∙ Follow up on past due accounts, including coordinating resolution of billing issues and disputes with customers, Sales Department, Operations Department and Accounting Staff∙ Responsible for training retail locations on credit policies, new service options, and New Customer Activation∙ Coordinate and supervise cash applications, including preparation of mail and deposits, check endorsing and encoding, and application to customer accounts