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Carmem Medeiros is listed as Customer Success Manager | CS & CX Specialist | Team Development & Customer Education | Driving Satisfaction & Retention at Clicksign, a company with 62 employees, based in Campina Grande, Paraíba, Brazil. AeroLeads shows a matched LinkedIn profile for Carmem Medeiros.
Carmem Medeiros previously worked as Customer Success Manager - Middle Market at Clicksign and Customer Success Manager at Clicksign. Carmem Medeiros holds Pós-Graduação Lato Sensu - Especialização, Educational/Instructional Media Design from Descomplica.
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With over 10 years of professional experience, I currently serve as a Customer Success Manager, focusing on delivering effective solutions and fostering excellence in relationships. I manage my portfolio analytically and multidisciplinarily, deeply understanding clients' businesses to continuously enhance their experience and service quality.Passionate about teaching, I also support and develop colleagues through hands-on training and internal materials creation. I present essential products, services, and tools, facilitating daily team operations. I strongly believe that sharing knowledge not only generates immediate positive impact but also continually strengthens our skills.Additionally, I conduct customized training sessions with clients to enhance their utilization of our services, maximizing operational value.📈 Key Skills:English proficiency at C1 levelPeople development and trainingCustomer trainingExcellent written and verbal communicationConflict managementCustomer portfolio managementCross-functional team collaborationAnticipation of client needsAdvanced CRM knowledge (HubSpot, Salesforce)Proficiency in tools like Pipefy, Trello, and NotionIntermediate to advanced skills in Microsoft Office and Google Suite
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Brasil
Client Portfolio Management:-Managing a portfolio with Middle Market clients (annual revenue above R$ 4.8 million), driving upsell and cross-sell initiatives;-Ensuring high levels of customer satisfaction by facilitating effective use of the platform and its functionalities;-Regular analysis of client needs and feedback to tailor solutions and maximize.
Focused on Small Accounts:- Main point of contact with clients for solutions tailored to their businesses;- Building and maintaining strong, long-lasting relationships with portfolio clients;- Understanding each company's real needs subjectively, and thus offering the best available solutions to ensure their success with platform utilization;- Responsible.
- Establishing a closer relationship between the company and clients;- Proactively and strategically approaching the customer base with a focus on plan renewal;- Analyzing product usage, heat mapping, and identifying opportunities to increase document consumption and upsell/cross-sell;- Gathering constant feedback on the platform, especially from clients.
Campina Grande, Paraíba, Brazil
-Initially handled Tier 1 support for clients with accounts less than three months old, addressing initial inquiries and issues;-Later transitioned to Tier 1 support for Business Accounts, providing assistance via phone and chat from account opening through daily usage processes;-Conducted daily feedback collection;-Escalated complex issues to Tier 2 with.
Campina Grande, Paraíba, Brazil
-Assisting bettors with inquiries and concerns, delivering efficient and friendly customer service;-Directing requests to specialized teams in betting and finance, ensuring quick resolution of complex issues;-Acting as a financial agent during peak periods, processing customer deposits and withdrawals promptly and accurately.
Brazil
-Support, development, and implementation of effective strategies to attract new donors, significantly increasing the NGO's support base;-Creation and maintenance of long-lasting relationships with new donors, ensuring a steady flow of contributions;-Confirmation of monthly, bimonthly, and quarterly donations, ensuring timely receipt of funds;-Reactivation.
Brazil
Authorized representative company of the Swiss brand PHONAK, specializing in sales of hearing aids, maintenance, and exclusive accessories. -Customer service provided both in-person and over the phone, offering support and solutions to clients;-Sale of accessories and daily scheduling of appointments;-Participation in marketing campaigns to promote.
Brazil
-Support, development, and implementation of effective strategies to attract new donors, significantly increasing the NGO's support base;-Creation and maintenance of long-lasting relationships with new donors, ensuring a steady flow of contributions;-Confirmation of monthly, bimonthly, and quarterly donations, ensuring timely receipt of funds;-Reactivation.
Other employees you can reach at clicksign.com. View company contacts for 62 employees →
Dafny Weber
Colleague at ClicksignGreater Curitiba, Brazil
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LM
Laís Machado
Colleague at ClicksignRio De Janeiro, Brazil, Brazil
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Nathália Lara
Colleague at ClicksignBelo Horizonte, Minas Gerais, Brazil, Brazil
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AT
Audrey Trotta
Colleague at ClicksignSão Paulo, São Paulo, Brazil, Brazil
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JR
Janine Reis
Colleague at ClicksignBelo Horizonte, Minas Gerais, Brazil, Brazil
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JP
Jaine Pelicioli
Colleague at ClicksignSão Paulo, Brazil, Brazil
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AL
Anny Lima
Colleague at ClicksignBrazil, Brazil
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LL
Lucas Lima
Colleague at ClicksignRecife, Pernambuco, Brazil, Brazil
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LT
Lucas T.
Colleague at ClicksignSão Paulo, São Paulo, Brazil, Brazil
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SM
Samuel Martinenghi
Colleague at ClicksignBrusque, Santa Catarina, Brazil, Brazil
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Activities and Societies: Especificação de Software e desenvolvimento de uma aplicação à nível mundial. Curso na área de TI. Foco em.
Quick answers generated from the profile data available on this page.
Carmem Medeiros works for Clicksign.
Carmem Medeiros is listed as Customer Success Manager | CS & CX Specialist | Team Development & Customer Education | Driving Satisfaction & Retention at Clicksign.
Carmem Medeiros is based in Campina Grande, Paraíba, Brazil while working with Clicksign.
Carmem Medeiros has worked for Clicksign, Necxt, Pixbet, Associação Esperança E Vida, and Centro Auditivo Auditon.
Carmem Medeiros's colleagues at Clicksign include Dafny Weber, Laís Machado, Nathália Lara, Audrey Trotta, and Janine Reis.
You can use AeroLeads to view verified contact signals for Carmem Medeiros at Clicksign, including work email, phone, and LinkedIn data when available.
Carmem Medeiros holds Pós-Graduação Lato Sensu - Especialização, Educational/Instructional Media Design from Descomplica.
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