Carmen E Rivera Email & Phone Number

Woodbridge, Va, Us

United States

Assist experienced behavioral health professionals who work with military families with their travel and housing needs when assigned to military bases for their assignment. Book/ticket flights, mostly, to Japan, S. Korea, Guam, UAE, U.S.A, book long term car rentals, assist with corporate housing and lodging at hotels or on base. Use of Concur to find needed travel components. emailing the itineraries and all items related to their travel. Reply to all emails in a courteous and professional manner for all travelers, within company, vendors, agency. Ensure that all bookings are confirmed and traveler has all copies, obtain copies of PCR tests. Send welcome emails and providing all items needed. Pay vendors with the corporate credit card, submit invoices to finance. Complete all per diems in concur, obtaining receipts from counselors/teachers. Liason with counselors and vendors.

Woodbridge Va

Founder of group - maintain calendar of events for luncheons and events. Find venue for monthly themed events, create flyer, send email invites, ensure to collect money prior to event if needed. Assign monthly hostess. Update monthly newsletter Ensured ladies are following guidelines as needed.

Omaha, Nebraska, United States

Assist travelers/admins/authorizers/arrangers/VIPs of contracted corporate clients with all travel requests domestic/international: booking/exchanging/rescheduling flights, hotels, car rentals, trains. Provide timely and professional first level customer service and support in high volume phone calls environment to ensure company goals. Use of travel tools -SABRE Groundspan, Swabiz. Liason with vendors on canceled, rescheduled flights/hotels/trains/waive fees. Extra care to emergency afterhours issues such as sold out, delays, no approvals/tickets. Ensure all data/info is noted in profiles, confirm contact data -spelling/numbers. Obtain approvals as needed via phone or emails. Handle issues/complaints with positive outcome, Follow guidelines/process per each contracted company. Excellent teamwork. Work independently, obtain supervisor assist as needed. Recap, upsell and recommend. Manage/send emails. Complete follow ups.

Virtual

Assist and delight travelers/arrangers/authorizers of military/govt clients with travel requests to book/exchange/cancel domestic/international flights, hotels, car rentals staying within guidelines of each contract . Use of SABRE to create records, add, secured flight data, travel order and frequent flyer numbers. Provide first level support/customer service in all situations, especially in sold out, delays, cancelations, non-ticketed. Listen/ lead to provide correct service, upsell to strengthen brand and profits, solve problems in a timely manner, build relationships. Excellent knowledge of guidelines, rules and per diem policy. Assist with commercial flights to AMC flights for deploying/returning soldiers, recommendations for alternate travel. Continuous interaction with help desk, ticketing staff and leads- excellence in team sharing/caring. Heavy phone volume providing minimal hold time. Maintain company goals.

Virtual, Virginia

Assisted the large volume of contract clients in corporate, government and non-profit in emergency travel situation and/or 14 day advance bookings for certain clients – depending on time. Maintained excellent knowledge of guidelines and rules for traveler of each company and keep information confidential.. Assisted travelers and VIPs with all modes of transportation and lodging domestic and international using SABRE GDS and other programs such as Swabiz and Groundspan. Assisted VIP travelers in a speedy and professional manner providing–different fares, classes and upgrades. Adhered to per diem/ policies for government travel and approval process. High volume of calls and emails replied in a timely and professional manner. Completed exchanges providing add/collect and rules, treat situations such as delays, cancelations and non ticketed in sensitive manner.. Dual screen management for programs -MS Office, Home Portal with programs, outlook, internet. Contacted all vendors as needed. Provided all cancel policies and penalties, recap all details. Assigned seats, added frequent flyer numbers, car rental numbers, TSA data. Provided excellent customer service, established relationship with clients, vendors, travel arrangers. Communicated with team, other agents, leads and managers. Excellent customer service and team work. Knowledge of destinations and geography. Book Amtrak, hotels, car rentals.

Purchase, Ny

Atlas now has flight attendants for charter and military services. We assist them at all times when the FA Coordinator is not available, especially on the night shift. Position and deposition crew members from/to their gateway or base following all rules of contract and company guidelines. Communicate with crew in reference to their commercial travels whether air or ground transport. Reply to heavy volume of emails and phone calls in a timely and courteous manner. Assist crew with questions pertaining to travel, schedules and hotels when hotel desk is busy. Communicate with vendors worldwide. Complete reports to help save money and crew time. Use of SABRE for air bookings, fares and useful functions such as currency conversation, zulu time, weather, distances. Provide excellent service to the crew, team, other departments. Orovide reports to upper management. Use of programs such as AIMS, BMS, CARTS/HARTS, MS Outlook, Word and Excel. Extensive communications with crew schedulers, hotel desk and operations.

Prioritized daily scheduling tasks and projects paying attention to detail and urgency. Built patterns/pairings based on charters, AMC requests and open segments. Ensured crew scheduling policies and procedures were adhered to and that movement of crewmembers was in compliance with company policies, contract limitations and FAA regulations. Coordinate/team work with Flight Ops, MOD, Dispatch and Maintenance Control departments for efficient and legal utilization of crew. Covered open trips or new flight schedules within next seven days. Monitored crew legalities, flight time and duty time limitations, such as 1/7. Managed constant schedule changes. Use of CrewTrac, FliteTrac, SABRE, MS Office, crew database, third party hotel vendor program and in house programs using dual screen. Excellent customer service, teamwork and communication skills. Ability to work alone and supervised, Prepared Open Time and Notification reports, assigned trip on closing date with attention to order of assignment. Assist all pilots and flight attendants with questions and concerns limiting phone time while providing great service. Full use of scheduling guidelines of Inflight to support flight attendants. Build great relationships with crew member ensuring a friendly and professional atmosphere.

Virtual agent from home providing full support to airline clients and the HC team. Assisted airline schedulers and corporate with lodging and ground services for crew worldwide; assisted crew members with Buyback programs, password resetting and hotel issues.Completed bookings via rezX, SABRE and TMS. Assisted hotels with billing modules for room/invoice discrepancies. Full use of MS Office programs, extensive phone calls, team work and reports. Use of IM/emails to communicate with management, team members, headquarters and all offices outside the U.S.. Ensure all emails were followed in detail for requests, confirmations and rates. Contacted hotels for all contracts, RFPs and issues, liaison with DOS/GM. Special projects as assigned by director and account managers. Trained all new staff via at a glance or phone. Faxing, emailing, scanning and copying urgent documents for vendors and clients. Extensive telephone communications. Special projects

sending packages to troops, sending letters to family and friends,

All administrative duties, high volume phones, use of all MS Office, tax and accounting programs and Quickbooks. Answering questions and assisting bookkeeping for high profile clients, maintained highly confidential info. Review final tax forms/returns with extreme attention to detail. Assist clients with requests, answer inquiries before transferring call. All accounts receivables/payables, banking transactions – deposits daily, Maintained president's calendar for travel and appointments. Multi tasking and Special projects. From 11/99 - 03/00 completed same duties with Juda Kallus & Co, New York, NY

34Th St And 7Th Avenue

Taught all aspects of travel agency management, making reservations, ticketing, customer service, use of System One and Sabre

Bachelor'S, Business Management

Dean's List

Associates, Secretarial Sciences

Activities and Societies: school newspaper and tutoring,earned Lamp of Knowledge Award, the Dean's and President's list