Carrie Chapman Email & Phone Number

Canada

Cambridge, Ontario, Canada

Kitchener, Canada Area

Cambridge, Ontario

Providing leadership to the Client Success Specialists , ensuring the team interactions with clients are meaningful and proactive. • Coordinates the involvement of company personnel, including Support, and Sales in order to meet account performance objectives and customers’ expectations.• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment• Develop and execute customer processes and strategies to continuously ensure higher adoption and retentiono Implement risk management procedureso Establish and execute Client Health and Heal Desk

Cambridge, Ontario

• Establish productive, professional relationships with key personnel in assigned account portfolio•Coordinates the involvement of company personnel, including support, and Sales in order to meet account performance objectives and customers’ expectations.•Responsible for the effective on-boarding of Elite clients.•Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment•Responsible for improving the experience clients have with organizations, with the goal of increasing client satisfaction.•Develop and execute customer processes and strategies to continuously ensure higher adoption and retention•Serve as a customer advocate in driving industry best practices and the evolution of Lone Wolf Real Estate Technologies Complete Enterprise Solutions service to the customer's success.•Develop and maintain long-term relationships with Clients in your account portfolio, where appropriate, by networking between customers and partners.•Contribute thought leadership and best practice, both internally and externally, around business transformation.

Cambridge, Ontario

Project Manager at Lone Wolf Real Estate Technologies responsible for managing key projects and implementations for large accounts. Responsibilities: •Create and execute project work plans and revise as appropriate to meet changing needs and requirements •Identifies resources needed and canvasses to be part of project team •Manages day-to-day operational aspects of the project and scope •Reviews deliverables prepared by team before passing to the client •Effectively apply methodology and enforce project standards •Prepare engagement reviews and quality assurance procedures •Minimizes exposure and risk on projects •Ensures project documents are complete, current, and stored appropriately •Compose proposals, SOW's and respond to RFI's, RPF's •Provide feedback on product performance & key challenges •Assures project legal documents are completed and signed •Holds regular status meetings with project team •Effectively communicates relevant project information to superiors •Delivers engaging, informative, well-organized presentations •Resolves and/or escalates issues in a timely fashion •Sets and manage client expectations •Builds a knowledge base of each client's business, organization and objectives

Cambridge, On

At Lone Wolf Real Estate Technologies, our goal is to provide the backbone for real estate brokerages across North America. Our mission is to provide our partners with the most comprehensive management and accounting solutions for their real estate office. Responsible for providing Clients with a customized Enterprise Solution for their Real Estate technology needs from Accounting Software, Front-office extranet solution to custom website design. Dedicated to ensuring Client satisfaction is met at all times, providing solution selling and effective problem solving skills. Accountabilities:• Responsible for all Client communication, conflict resolution and Client enquiries • Perform in-depth online and onsite presentations to Clients and their users• Facilitate and negotiate sales proposals to close to obtain sales objectives • Work with our existing Client base to uncover areas of opportunity of growth within our products, assist Clients in finding solutions to their technology needs• Record accurate customer data and manage pipeline in a CRM software• Provide feedback on product performance and key challenges to Development team• Work with the Marketing department on targeted campaigns • Prospecting and qualifying sales leads, managing pipeline and sales territory• Work effectively with various internal teams to meet the needs of the business

Dedicated to working with Verizon Wireless within the Northeast Area of the USResponsible for partnering with carrier sales personal to develop business plans, sales programs, training, and contesting to increase BlackBerry handset sales within the channel. Accountabilities:-Develop and foster high level relationships within the channel to increase mindshare/market share of BlackBerry offerings-Create and implement business models and quarterly plans to ensure strategic goals and targets are obtained -Understand the carrier business needs and how the BlackBerry portfolio assists in meeting their business objectives -Developing and executing contests and promotions within the Northeast to drive activations and maintain BlackBerry mindshare-Presenting and training on BlackBerry value proposition-Creation of collateral, sales tools, to communicate and educate on BlackBerry portfolio-Create and develop sales programs to increase BlackBerry activations, and customer loyalty-Meeting and exceeding Area sales targets-Work effectively with various internal teams to meet the needs of the business

Responsible for supporting the RIM Retail/Indirect team by providing inside sales support to the outside Sales Managers and Management team. Duties included budgetary planning and tracking, running reports, assisting Sales Managers with training and webinars. Accountabilities:Managing and tracking quarterly budget for the business unitBuilding relationships with partners and vendorsPlanning and execution of National Webinars for all Sales channels Preparing, developing and executing Sales/Marketing programsCollaborating with cross-functional groups to share best practices within the sales channel Creating and distributing Sales Material to outside sales team

RIMProspecting New potential customers Providing service solutions in response to inbound business sales callsActively engage in soft calls to potential clients for Technical Maintain and grow existing customer relationships

Working to maintain, contact and penetrate our existing customer base and work proactively to secure new clients.Develop and foster successful relationships in your account base and business community.Responsible for maintaining and serving over 200 accounts solely, accounts ranged from 10-1100 lines.Setting and executing account strategies to exceed targets.Creating, processing and delivery of Sales Presentations and proposals.

Ba, Political Science

Education record