Carrie Chapman Email & Phone Number

Cambridge, Ontario, Canada

Kitchener, Canada Area

Cambridge, Ontario

• Providing leadership to the Client Success Specialists, ensuring the team interactions with clients are meaningful and proactive.
• Coordinates the involvement of company personnel, including Support, and Sales in order to meet account performance objectives and customers’ expectations.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
• Develop and execute customer processes and strategies to continuously ensure higher adoption and retentiono Implement risk management procedureso Establish and execute Client Health and Heal Desk

Cambridge, Ontario

• Establish productive, professional relationships with key personnel in assigned account portfolio
• Coordinates the involvement of company personnel, including support, and Sales in order to meet account performance objectives and customers’ expectations.
• Responsible for the effective on-boarding of Elite clients.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
• Responsible for improving the experience clients have with organizations, with the goal of increasing client satisfaction.
• Develop and execute customer processes and strategies to continuously ensure higher adoption and retention

Cambridge, Ontario

• Project Manager at Lone Wolf Real Estate Technologies responsible for managing key projects and implementations for large accounts. Responsibilities:
• Create and execute project work plans and revise as appropriate to meet changing needs and requirements
• Identifies resources needed and canvasses to be part of project team
• Manages day-to-day operational aspects of the project and scope
• Reviews deliverables prepared by team before passing to the client
• Effectively apply methodology and enforce project standards

Cambridge, ON

• At Lone Wolf Real Estate Technologies, our goal is to provide the backbone for real estate brokerages across North America. Our mission is to provide our partners with the most comprehensive management and accounting.
• Responsible for all Client communication, conflict resolution and Client enquiries
• Perform in-depth online and onsite presentations to Clients and their users
• Facilitate and negotiate sales proposals to close to obtain sales objectives
• Work with our existing Client base to uncover areas of opportunity of growth within our products, assist Clients in finding solutions to their technology needs
• Record accurate customer data and manage pipeline in a CRM software

Dedicated to working with Verizon Wireless within the Northeast Area of the USResponsible for partnering with carrier sales personal to develop business plans, sales programs, training, and contesting to increase BlackBerry handset sales within the channel. Accountabilities:-Develop and foster high level relationships within the channel to increase.

Responsible for supporting the RIM Retail/Indirect team by providing inside sales support to the outside Sales Managers and Management team. Duties included budgetary planning and tracking, running reports, assisting Sales Managers with training and webinars. Accountabilities:Managing and tracking quarterly budget for the business unitBuilding.

RIMProspecting New potential customers Providing service solutions in response to inbound business sales callsActively engage in soft calls to potential clients for Technical Maintain and grow existing customer relationships

Working to maintain, contact and penetrate our existing customer base and work proactively to secure new clients.Develop and foster successful relationships in your account base and business community.Responsible for maintaining and serving over 200 accounts solely, accounts ranged from 10-1100 lines.Setting and executing account strategies to exceed.

Ba, Political Science

Education record