Carson Williams Email & Phone Number

Tampa, Florida, United States

West Lafayette, Indiana, United States

- Investigate and resolve issues with residential networks on campus- Track customer tickets and prioritize crucial matters- Collaborate with networking and field ops teams on escalated issues

Westchester, Illinois, United States

- Tracked and monitored security events using Carbon Black EDR and Rapid7 SIEM functionalities to identify potential threats, mitigate risks, and enhance overall system security.- Utilized various APIs and PowerShell AD enumeration to collect data from over 10,000 endpoints from multiple sources into a centralized repository.- Leveraged Power BI to create.

South Elgin, Illinois, United States

- Helped drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.- Provided positive, timely engagements with customers during the check-in and check-out process.- Understood customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed.

- Setup workstations with computers and necessary peripheral devices including projectors and speakers- Fixed and maintained staff and student laptops- Installed and manage enterprise level architecture- Installed and configure appropriate software and functions- Performed troubleshooting to diagnose and resolve problems (Repair or replace parts.

Cybersecurity, Computer And Information Technology

Purdue Presidential Scholarship Recipient Notable Courses: - Critical Infrastructure Security - Incident Response Management - Basic Cyber.

Education record