Catherine Brunks Email & Phone Number

Retains, renews, and grows existing accounts by developing long-term relationships and driving strategic success metrics.* Acts as a trusted advisor to key sponsors and power sponsors to drive product adoption and ensure they leverage Naviance to achieve student success and measurable student outcomes * Partners with team to manage, retain and grow the largest K12 school district partners * Analyzes client portfolio and identifies churn risk, up-sell opportunities, and outreach strategy on an annual basis * Effectively navigates clients organization to grow our relationships and influence * Identifies and capitalizes on product adoption and white space * Develops success plans for customers and outlines their critical success factors, metrics for success, potential issues, and provides recommendations * Tracks customer metrics and temperature to identify churn risk and works proactively with sales to address/eliminate that risk, while simultaneously identifying upsell opportunities* Creates real referenceable client base* Prioritizes and drives resolution on escalated customer issues * Monitors and facilitates customer adoption of our solution features and functionality and provides an understanding of their overall business needs as they relate to our products

Arlington, Va

At Hobsons, education is more than just our business; it’s our passion. Since 1974, we have been helping educators, administrators, students, and families maximize success through every stage of the learning lifecycle. Hobsons’ personalized learning, academic planning, post-secondary enrollment, and student support solutions serve millions of students across more than 7,500 schools, colleges, and universities around the globe• Serve as the single point of contact to stakeholders on communications, decision-making, and change management procedures related to the project• Coordinate availability of company resources needed for successful implementation including professional development and support• Develop, maintain, and monitor the project plan and scope of work, including tasks, timelines, resources and milestones• Identify issues, concerns and project risks and mitigate those risks• Execute the communication plan including regularly scheduled conference calls and meetings to monitor project activities, attainment of benchmarks, and to establish next steps• Communicate in a timely manner to member management and decision makers on project status and progress of activities and tasks• Identify additional professional services and/or product opportunities to expand member relationship and usage

Greater Denver Area

Pearson is the world’s leading education company, providing educational materials, technologies, assessments and consulting services to administrators at the K-12 and university level. Pearson also remains a leading provider of electronic learning platforms and initiatives and of test development, processing and scoring services to educational institutions, corporations and professional groups worldwide. Act as primary operational contact between Pearson LearningStudio and educational partners as well as third party vendors Work with management teams to craft and disseminate client updates, corporate communications Work with product teams to develop and distribute marketing materials to clients for new implementations and product initiatives Define partner project requirements including understanding and identifying business drivers, and developing operational recommendations for successful project completion Direct internal operational teams of technical consultants, web developers, application developers, instructional designers, course developers, and project managers to deliver solutions that drive growth and efficiency for partners. Plan and lead client visits, operational reviews Act as internal advocate for partners for implementations and fixes Manage financial processes including supervising per pays/service credits, guarantee tracking, billing, and the financial contract compliance for each partner.

Worked directly with corporations on the relocation of their employees and the subsequent equity dispersement and sale of their homes. Tracked monthly closing trends, closed upwards of 35 properties a month.

Bs, Journalism, Public Relations

Activities and Societies: Delta Delta Delta, Student Media Board, Public Relations Society of America (PRSA)

International Business