Catherine Ross Email & Phone Number

• Training and instructional design in a global GMP-regulated organization of 5000+ employees.
• Empowered company leadership through development and facilitation of year-long certification program including topics such as conflict management, authentic leadership, coaching and engagement and inclusion.
• Enhanced company culture through development and delivery of training in communication skills, unconscious bias, inclusion, engagement, and anti-harassment
• Onboarded 30+ new staff members monthly across sites to familiarize with company history, culture, regulations, and standard SOPs. Streamlined process from 3 full days of in class instruction to 1.5 days via a blended.
• Ensured regulatory compliance through annual Good Manufacturing Practice refresher training focusing on production and packaging responsibilities
• Created 4-5 eLearning courses per year using Articulate 360 suite and oversaw eLearning library of more that 200 topics, ensuring topics were still relevant and focused to the business

• Support of an end user base of 1000+ employees for North American offices of a multi-national banking company
• Corrected a gap in onboarding by developing and delivering a new employee onboarding program conducted both in person and online
• Conducted needs analyses cross-departmentally with Information Technology, Talent Management and Human Resources to identify training needs across the business
• Liaised with project team leads to coordinate and deliver training on application rollouts and upgrades

• Led multi-function teams to provide live web conference events to diverse pharmaceutical industry clients.
• Primary focus of Investigator Meetings, Study Results Events, Speaker Training and CME programs
• Collaborated at senior level with clients to determine needs, timelines, standards of practice, and deliverables
• Trained moderators and support staff on event requirements and roles; guided conference speakers on technology and best practices
• Coordinated participant registration and communications; created documentation and training materials for conferencing solutions
• Performed overall quality control of events; assisted clients as necessary during webcasts

• Conducted instructor-led, classroom-based courses in Microsoft Office suite to corporate clients at our in-house training facilities as well as at client locations
• Created Microsoft Office training courses for delivery via web-based platform Centra
• Developed a web-based leader training course for a major client which included a testing and certification component
• Assisted clients with the web-based training sessions

• Conducted new employee training on firm’s computer system, templates and practices
• Provided specialized classes to target specific skills, such as macros, templates, and advanced email features
• Created help documentation for classes and general distribution
• Maintained best-practices knowledge of industry in order to support users with software and hardware issues
• Responsible for the programming and reporting of the firm’s PBX telephone system

Certificate, Diversity And Inclusion

Ba, French