Christopher Townsend Email & Phone Number

South Elgin, Il, Us

Geneva, Illinois, United States

Geneva, Illinois, United States

Geneva, Illinois

Geneva, Illinois

@ Omron Hoffman Estates

• Deploying laptops and troubleshooting user issues on different Windows platforms.• Managing and consulting on a project to test a pilot group of users on Citrix XenDesktop (VDI). When successful, we would start to discontinue laptops and give users thin clients and other portable devices thus reducing hardware and support costs,• Creating Active Directory user accounts and groups for both new employees and to support our VDI project. • Creating and managing JD Edwards user accounts

Chicago, Il

Supporting desktops, servers and networks for a global manufacturing firm.• Supported desktops, servers and networks for a global manufacturing firm.• Deployed desktops and laptops as part of a new rollout to support our new implementation of IFS system; Involved travel to our Sweden, Kentucky and Chicago plants.• Designed and implemented group policies in our Active Directory environment to allow the automatic mapping of printers and network shares to users and computers.• Created guest machines within VMWare to add additional file servers and for testing.• Utilized Kaseya 9.4 software suite to manage our patching and software deployment.• Supported and managed our server infrastructure consisting of Windows 2008 and 2012 physical and virtual machines.• Worked with Cisco Meraki to configure user VPN accounts and to manage the network.

Elgin, Il

* Created, managed and implemented changes in the JPMorgan change management (ITSM) system for troubleshooting issues and patching servers. * Replaced array batteries, hard drives and memory modules in HP Proliant Blade servers.* Utilized vSphere to manage servers and migrate virtual servers from one physical host to another (vMotioning), thus allowing no impacts to clients or customers when work needs to be done on the physical host.* Maintained our HP physical servers by using HP Support Tools, such as ILO3, HP SMH, HPSIM Onboard Administrator and various other HP support.* Created useful documentation and knowledgebase articles in Sharepoint for other team members to follow when troubleshooting issues.* Communicated and translated technical terms into layman’s terms to improve end user’s understanding of technical issues with their virtual desktop machines in order to troubleshoot and fix their issue.

Chicago, Il

* Utilized IIS logs and server event logs on a daily basis to determine root causes of application issues.* Supported and deploy code to our Legacy commercial credit card, Internal Applications, Paymentnet3 and GSA non-production environments.* Created and modify batch and NANT scripts to increase efficiency and decrease total time for deployments.* Migrated the GSA Rebate web application from Windows 2003 to Windows 2008 server. * Created automated scripts using Team Build and MSBuild to allow for continuous integration of code to our Rebate dev stripe.* Designed and managed a Sharepoint ticketing system to track application configuration requests.

Chicago, Il

Same role as Deployment Engineer at JPMorgan Chase.

Northbrook, Il

* Initiated and completed a project that utilizes Citrix NFuse to allow employees to connect remotely from their personal PCs at home to any Windows server running Terminal Services or any Windows XP desktop. This will save the department money on laptops, time and provide a greater level of support for our web developers and support staff.* Involved in virtualizing assembly, technical product test, and development web environments while working with both Windows 2003 and IIS 6.0.* Acted as lead Sharepoint site administrator for Allstate’s Interactive Marketing Technology division.* 24/7 pager application support for Allstate.com and Customer Care related servers.* Worked on a project to convert and configure our Customer Care web application from Windows 2000 to Windows 2003 server infrastructure.* Led a project to decommission old production servers while ensuring that enterprise monitoring is disabled and all GSLB (global server load balancing) is no longer tied to these old environments.* Configured and troubleshot the migration of Windows 2000 IIS 5.0 websites to Windows 2003 IIS 6.0.* Utilize IIS logs and server event logs on a daily basis to determine root causes of application issues.

Northbrook, Il

* Managed daily deployments and assisted in distributing load between other employees.* Assisted with troubleshooting computer related problems and communicating hardware replacements with Allstate’s Enterprise Help Center.* Managed the project of coordinating the conversion from token-ring to Ethernet at one of Allstate's call centers* Troubleshooting and configuring Outlook for clients.* Coordinated the rollout of Windows 2000 to over 300 workstations at one of Allstate's call centers.* Assisted in the testing of applications and Enterprise-wide patching initiatives.* Performed asset management role for the Direct Response Call Center.* Instituted and managed a loaner laptop pool for Allstate Financial West Plaza.* Worked on the asset management project for Allstate Financial equipment.

South Elgin, Il

Computer Consulting and repair services.

Mt. Prospect, Il