Serves as the primary point of contact for all IT-related issues and requests from users. Provides first-level support for troubleshooting incidents and resolving technical problems. Diagnose and resolve hardware, software, and network issues within first-level support. Escalates complex issues to the appropriate teams for further assistance, investigation and resolution. Document support incidents and resolutions thoroughly and accurately using the Remedy ticketing system. Ensures… Show more Serves as the primary point of contact for all IT-related issues and requests from users. Provides first-level support for troubleshooting incidents and resolving technical problems. Diagnose and resolve hardware, software, and network issues within first-level support. Escalates complex issues to the appropriate teams for further assistance, investigation and resolution. Document support incidents and resolutions thoroughly and accurately using the Remedy ticketing system. Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues are resolved per FAA direction, and documents steps taken. Selected to participate in the shadow program to provide guidance and assistance to new hires to perform daily routines and procedures through video and telecommunication. Show less

Serves as the focal point for all administrative programs for the unit and is responsible for performing a variety of assignments to include recruiting and hiring new personnel. Advises the Commander, Command Sergeant Major, and unit personnel and performs a variety of HR functions to include: strength reporting, unit manning, personnel record management, centralized promotion and command boards, evaluations, personnel actions, separations/retirements and military schools. Additional duties… Show more Serves as the focal point for all administrative programs for the unit and is responsible for performing a variety of assignments to include recruiting and hiring new personnel. Advises the Commander, Command Sergeant Major, and unit personnel and performs a variety of HR functions to include: strength reporting, unit manning, personnel record management, centralized promotion and command boards, evaluations, personnel actions, separations/retirements and military schools. Additional duties include analyzing, managing, coordinating and preparing administrative requirements and resources in support of the Joint Medical Unit permanent staff and assigned personnel. Serves as the unit security manager. Show less

Responsible for the collection of all utility bills to include water, wastewater, stormwater, and sanitation fees. Managed registrations new customers and discontinuing of utility services. Processed all revenues from the departments within the city, receives and distributes all mail to departments, and provides quality customer service to all citizens. Identified and analyzed critical problems and issues, the rises of consumptions of water usage and the increase in monthly fees. Reviewed the… Show more Responsible for the collection of all utility bills to include water, wastewater, stormwater, and sanitation fees. Managed registrations new customers and discontinuing of utility services. Processed all revenues from the departments within the city, receives and distributes all mail to departments, and provides quality customer service to all citizens. Identified and analyzed critical problems and issues, the rises of consumptions of water usage and the increase in monthly fees. Reviewed the completeness of revenue, and expenses each day to ensure all the revenues in-coming and out-coming are properly documented to validate the end of day reports. Analyzed, reviewed, researched, and corrected discrepancies in payments, overpayments and/or misapplied payments. Participated in the annual, quarterly, and/or monthly audits and provides accounting information, schedules, and other requested documentation and records related to revenue collections, cash, credit cards and checks. Managed supporting documents and payments processed for end-of-day reports ensuring accurate reporting and balanced cash drawer while documenting any overages or shortages, if found. Assisted with training duties for new hires within the department ensuring each individual is properly trained and kept up to date with any changes within policies and/or procedures. Show less

Accounted for the unit's personnel status, PERSTAT, report by providing accurate accountability for all personnel within a timely manner. Maintained the Real-time, Automated Personnel Identification System, RAPIDS, in the only available location in northern Erbil. Provided outstanding customer service and assistance issuing and maintaining ID cards for military personnel, contractors, and civilians. Performed accurate and complete review of Soldier’s personal documents within iPERMS, the Army's… Show more Accounted for the unit's personnel status, PERSTAT, report by providing accurate accountability for all personnel within a timely manner. Maintained the Real-time, Automated Personnel Identification System, RAPIDS, in the only available location in northern Erbil. Provided outstanding customer service and assistance issuing and maintaining ID cards for military personnel, contractors, and civilians. Performed accurate and complete review of Soldier’s personal documents within iPERMS, the Army's personnel records repository. Updated and maintained retirement points records for current and former members of the Georgia Army National Guard with valid and supporting documentation. Show less