Cesar García Rivera Email & Phone Number

State Of São Paulo, Brazil

Suécia

Working with a global esports platform and service provider offering support to customers and partners regarding any operational issue. Moderation of tournaments/events, gathering feedback for developers and activations team. Onboarding of new partners explaining all platform functionalities. English, Spanish, and Portuguese.Experience in games like Dota 2, CS-GO, Valorant, League of Legends, TFT and others.

São Paulo, Brazil

Translation, localization (Spanish) and functionality quality assurance of upcoming and released titles in videogame industry using all kind of platforms, PC, PS4, PS5, XBOX One, Nintendo Switch. Reporting bugs on Jira and using Excel for text scripts and organizational process.

São Paulo E Região, Brasil

As operational leader of the General Motors - Onstar team, I had work within agents, to make sure that all the standard of interactions with clients are being followed. Granting that all procedures are implemented correctly, and both agent, and client have the tools to solve any issue presented. Performing feedback, adjustments of payments, day off, schedule, among other task, were my daily obligations. Always looking to achieve the stipulated goal, I maintain the balance between work and… Show more As operational leader of the General Motors - Onstar team, I had work within agents, to make sure that all the standard of interactions with clients are being followed. Granting that all procedures are implemented correctly, and both agent, and client have the tools to solve any issue presented. Performing feedback, adjustments of payments, day off, schedule, among other task, were my daily obligations. Always looking to achieve the stipulated goal, I maintain the balance between work and personal interaction with the agents, granting them to be happy, and engaged to work as team, and improving as individuals. Show less

São Paulo, Brasil

Creation and planning of the organization's social media content Facebook, Twitter, Facebook. Basic Image and Video Editing. Production of live broadcast of tournaments and gameplay to increase engagement. Complete organization and administration of tournaments (Clash Royale, Hearthstone, Dota 2, AutoChess, Starcraft II), as well as moderation to comply with the rules, good conduct and sportsmanship. Moderation of comments and messages, acting as spokesperson for the organization.

Cidade De Havana, Cuba

In charge of social media channel and content creation on Facebook, Twitter and YouTube. Moderation of comments, sending responses with the company's voice. Management of Facebook Ads for greater engagement. Image and Video editing, as well as broadcast production for the live stream of esports tournaments.

São Paulo E Região, Brasil

Technical Support Level 1 and 2 for Facebook Ads customers through phone, chat and email service in Spanish and Portuguese, with incident resolution for the product and use on Windows, iOS and Android operating systems.Subsequently I worked with marketing agency services, helping in the correct configuration within the platform and CRM, to get better benefits from specialized services.

São Paulo E Região, Brasil

Technical Support for Kaspersky Anti-Virus Spanish speaking end customers and B2B users through calls, email and chat. Issues includes product assistance on Windows, iOS and Android operating systems, advanced virus removal, recovery of encrypted files. Escalation to the developers team in English.

São Paulo E Região, Brasil

Creating and updating database of the online-shop with available products, using WordPress. (Temporary Contract)

São Paulo, Brasil

Creating and updating database of the online-shop with available products, using WordPress. Assistance with the delivery logistics and customer support. (Temporary Contract)

São Paulo

Assembling, repairing and upgrading computers from store inventory, as well as customers, ensuring their functionality both hardware and software. Also work as salesman with a wide knowledge about products and knowns brands.

Cuba

Monitoring the trajectory of cargo trucks via GPS, ensuring compliance with designated route. Company database management with information provided by the subsidized headquarters and the automatic data generator. Responsible for the technical support of the company's network and hardware.

Cuba

Update of the international result database of the Cuban athletes, including Olympics, Panamerican Sports, and World Cups. In addition, attached to this task, I was responsible for the technical support, maintenance and functionality of the company's network and hardware.