Cesar Alfredo Email & Phone Number

State Of São Paulo, Brazil

State Of São Paulo, Brazil

Austin, Texas, Estados Unidos

• Manage a high volume of transactional renewals within Accruent’s customer portfolio, focusing on driving high retention rates.• Leverage renewal events to enhance contract terms, including uplift, extended duration, and contributing to business growth.• Collaborate with cross-functional teams (Sales, Customer Success, Professional Services, Operations) to ensure alignment and drive increased customer success and adoption.Key Achievements:• Accurately maintain and update a rolling forecast for assigned territory, proactively communicating renewal risks to internal stakeholders to develop effective resolution strategies.• Lead the renewals process in partnership with account teams, working with Product Management, Customer Success, and Account Executives to create comprehensive renewal strategies.• Identify customer requirements and roadblocks, utilizing strong account management and commercial skills to ensure timely renewal closures.• Provide leadership with complete visibility into renewals, engaging executives as necessary for strategic involvement.• Implement best practices for internal processes, including Opportunity Management, Data Quality, Quotations, and Forecasting.

Austin, Texas, Estados Unidos

• Reporting to the Director of Renewals • Management of owned renewal opportunities for Channel and Direct Customers: Responsible for overseeing the renewal process for the assigned accounts, following the established workflow to ensure timely and successful renewals• Identify customer requirements and roadblocks: Actively engage with customers to identify their specific requirements and uncover any roadblocks that may hinder the renewal process• Customer Success support for accounts without a dedicated Customer Success Manager (CSM): Assist customers by addressing their inquiries related to billing, understanding their products and contracts, and escalating any requests or issues to the appropriate teams, such as Support, Product Management, or Professional Services.• Administration of accounts, contacts, and contracts: Play a cross-functional role, collaborating with other departments to ensure accurate and up-to-date information about accounts, contacts, and contracts. This involves maintaining records, updating customer details, and coordinating with different teams to facilitate smooth customer interactions.

Hortolandia

• Reporting to the Operations Manager (USA)• Customer Provisioning - the collection, validation and control of all customer provisioning requests (new and renewal/existing order).• Coordination with product-specific provisioning teams for action status and completion, triggering milestones and events.• Hands on provisioning and delivery execution. Leveraging specific tools to support direct provisioning without requiring external support from the delivery team.• Track status and updates on provisioning status leverage IBM's order management tracking tool (Engage Support SaaS)• Serve as an official "trusted source" for validating process mandates involved with quoting, ordering, provisioning, and invoicing.• Work with Customer Fulfillment to ensure release of line item holds to facilitate customer billing. This will include starting the terms of the contract or completing the setup.• Detailed Inquiries or Dispute Resolution - Dealing with questions or events initiated by Customer or IBM regarding a target scenario that requires a response and/or action.

Hortolandia

• Reporting to the Operations Manager• Service to international customers, specializing in government contracts• Customer support in the area of software and hardware maintenance contracts management.• Ensure that new contracts and/or changes are recorded in time and with required accuracy• Solution of occurrences in contracts and/or billing• Registration and auditing of documentation and contracts• Inventory control and invoice creationRelevant Projects:• Active participation with the process team, in the project to reduce "double work" in document verification and registration of new contracts• Acting in partnership with the automation team for the project to create a macro to insert machine inventory into the systemResults:• 20% reduction in activity execution time, obtained through the reformulation and elimination of documents irrelevant to the process• 50% reduction in the time for entering information into the system, with greater accuracy in the inputs, since they are no longer performed manually

Houston, Texas

• Provide effective and timely technical support for ARTA products to distributors and end-users. • Ensure that distribution and end-user calls are handled effectively and efficiently.• Establish and maintain a means of recording and routinely reporting technical service events for ARTA products to include troubleshooting, diagnosing, corrective actions and follow-up.• Estimate dates of delivery to customers and distributors, based on knowledge of current production and delivery schedules. • Analyze and process purchase orders from distributors and update on to the system.• Monitor and assist operators along with project engineer on installation of drybreak couplers and breakaway systems for the gas, chemical and petrochemical industries

International Trade, International Business And Foreign Trade

Associate Degree