Web based applications: SAAS, CRM Support Tickets, Microsoft Teams, TeamViewer, ZoomResponsibilities:• Responsible for inbound calls for technical support and sales.• Provide support of company-manufactured mobile apps and software systems.• Resolve installation, programming and escalation issues.• Utilized remote access to resolve computer and software application issues, including Microsoft Outlook, Microsoft Office, Active Directory, AS400, and proprietary software like IX and IXG Support Tool, among others.• Worked on C2, Einstein, and Genesys ticketing system to track and log all issues, create knowledgebase articles and store backup files.• Build structure designs/bill of materials for customer applications,• Perform business to business sales.• Lead and conduct training courses with technicians, sales groups, and clients.• Conduct in-field site visits and technical support.• Responsible for Office management and equipment supply purchases.• Select and train new hires.• Responsible for Cloud-based management support• Technical research of latest concepts, products and services

• Provide telephone support of voice, video, and data to small and medium businesses.• Answer user inquiries regarding computer software or hardware operation to resolve problems• Refer major hardware or software problems or defective products to vendors or technicians for service• Provide Windows OS, Remote access and End user support

• Design, configure and test hardware, networking software and operating system software.• Maintain and administer computer networks and related computing environments.• Diagnose troubleshoot, and resolve hardware, software or other system problems and replace defective components when necessary.• Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.• Responsible for PC imaging.• Diagnose troubleshoot, and resolve hardware, software or other system problems and replace defective components when necessary