Chad Hayes

Chad Hayes Email and Phone Number

AESMP ServiceNow Platform Engineer @ SAIC
reston, virginia, united states
Chad Hayes's Location
Greater Augusta Area, United States
Chad Hayes's Contact Details

Chad Hayes work email

Chad Hayes personal email

n/a
About Chad Hayes

Hi there! I have spent the last few years obtaining higher education through Georgia Southern University and Georgia Military College.In 2010, I graduated Georgia Southern University with a Bachelor’s Degree in Justice Studies. I worked full time for CVS Health throughout the duration of this degree. After graduation, I upgraded my verbal and written communication skills by working at Securitas Security Services U.S.A. as a Security Lieutenant. I worked closely with some good people at the Bulloch County Sheriff’s Office (BCSO) during that time, and decided to take my career to the next level and obtained a position with BCSO as a Jail Officer.While working for BCSO, I met the woman whom I would later marry. I followed her to Augusta, GA and obtained a position with the Richmond County Sheriff’s Office (RCSO) as a Deputy Jailer. While working for RCSO, I picked up a part-time job with my old employer, CVS Health. I also returned to school as an online student to obtain my Bachelor’s Degree in Information Technology in 2017. CVS was happy with the work I did for them, and soon offered me a position as a Store Manager, which I accepted. I worked as a Store Manager for 5 years, and while doing so obtained my Associate’s Degree in Cyber Security. In April of 2020, I began working as an Entitlement Manager with Science Applications International Corporation (SAIC). On July 1st, 2020 I successfully completed the CompTIA Security+ examination.

Chad Hayes's Current Company Details
SAIC

Saic

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AESMP ServiceNow Platform Engineer
reston, virginia, united states
Website:
saic.com
Employees:
33770
Chad Hayes Work Experience Details
  • Saic
    Servicenow Developer
    Saic Apr 2024 - Present
    Remote
  • Saic
    Training Manager
    Saic Oct 2022 - Apr 2024
  • Saic
    Tier 2 Support Agent
    Saic Nov 2021 - Oct 2022
  • Saic
    Tier 1 Support Agent
    Saic Apr 2020 - Oct 2021
    Augusta, Georgia, United States
    • Provide exceptional customer service.• Provide customer support through various contact methods such as phone, chat, and email.• Respond to and thoroughly document customer support requests in a fast, efficient and friendly manner.• Resolve customer incidents and requests if able or assign to higher tiers as required. • Act as a single point of contact for existing incidents and requests.• Identify process and procedures which need to be corrected or added to the Knowledge base.• Understand and uphold internal and external policies and procedures.• Manage time and workload to meet predetermined service levels.
  • Fandy Soft Llc.
    Director Of Security
    Fandy Soft Llc. Sep 2018 - Mar 2020
    • Maintain security standards and introduce best practices for development projects.• Work closely with other team members to develop security policies and procedures.• Use security tools and best practices to identify, neutralize, and eliminate security threats.• Manage and perform penetration testing on key systems to detect vulnerabilities.• Lead education programs and provided leadership and personnel with guidance.• Administer risk assessments and audits and ensured company compliance with applicable regulations and laws.
  • Cvs Health
    Store Manager
    Cvs Health Jul 2013 - Feb 2020
    Augusta, Georgia Area
    Performs essential duties in order to ensure efficient day-to-day store operations. Administrative duties a manager performs include filing paper work, budgeting payroll, ordering products and store supplies, and analyzing sales numbers.
  • City Of Augusta
    Deputy Jailor
    City Of Augusta Nov 2012 - Aug 2015
    Augusta, Georgia Area
    ● Provided safety and security by supervising the activity of approximately 130 inmates through direct inmate interaction, control towers, and video monitoring devices.● Provided a courteous and professional service to both the public and the incarcerated.● Patrolled, interacted with those incarcerated, and deescalated physical or verbal disputes.● Maintained a detailed log of inmate activities.● Supervised the logistic placement and transportation of inmates to reduce the amount of hostile interactions.● Efficiently monitored multiple phone lines, inmate speakers, and inmate movement simultaneously in a fast-paced environment.
  • Bulloch County Sheriffs Office
    Jail Officer
    Bulloch County Sheriffs Office Aug 2011 - Nov 2012
    Statesboro, Georgia
    ● Provided safety and security by supervising inmate activity through direct inmate interaction, control towers, and video monitoring devices.● Directed intake procedures by patting down inmates, completing intake paperwork, and assisting in the booking process using both MSDS and JailTrack programs.● Performed floor officer tasks by patrolling cell blocks, interacting with inmates, stopping fights, conducting cell searches, completing necessary paperwork, and escorting inmates.● Transported psychiatric patients and those involuntarily committed between facilities.● Maintained an active log and answering calls while supervising inmate movement.
  • Securitas Security Services Usa, Inc.
    Security Lieutenant
    Securitas Security Services Usa, Inc. Jun 2010 - Aug 2011
    Statesboro, Georgia
    ● Maintained a professional relationship between the institution and local law enforcement.● Used sharpened communication skills to deescalate hostile patient situations.● Supervised an average of 4 officers on duty and delegated tasks appropriately.● Trained incoming officers on ethics, site regulations, and post duties.● Provided a safe and secure work environment for physicians, staff and patients.● Observed and reconciled confrontations with various patients including psychiatric, those under the influence of controlled substances and those who were involuntarily committed.
  • Cvs Health
    Shift Supervisor
    Cvs Health Mar 2005 - Jun 2010
    Georgia
    A CVS shift supervisor is responsible for managing employee shifts and creating a work schedule each week. In addition, the shift supervisor must supervise on-duty employees and establish priorities within the store, such as assigning employees to work registers, stock shelves or clean the aisles. Shift supervisors are also responsible for assigning and leading store activities and specialized events, such as blood donations or community drives. These professionals also oversee daily sales reports, develop sales forecasts and train and evaluate hourly employees. They handle shrinkage and loss prevention by monitoring loss prevention programs, identifying and managing shoplifters and ensuring all prices are accurate and up-to-date.

Chad Hayes Education Details

Frequently Asked Questions about Chad Hayes

What company does Chad Hayes work for?

Chad Hayes works for Saic

What is Chad Hayes's role at the current company?

Chad Hayes's current role is AESMP ServiceNow Platform Engineer.

What is Chad Hayes's email address?

Chad Hayes's email address is c.****@****aic.com

What schools did Chad Hayes attend?

Chad Hayes attended Gmc - Georgia Military College, Georgia Southern University, Georgia Southern University.

Who are Chad Hayes's colleagues?

Chad Hayes's colleagues are Matthew Glaze, Brion Cantrell, Angela Case, Peter Tibbens, Abir Ahammed Ovi, Rahul Sahu, Del Roehrick.

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