Chandra Harris Email and Phone Number

Client - Salesforce- Managed a multi-phased Global Project to obtain due diligence requirements from over 1,000 Global Partners. I coordinated with Legal, Global Ethics, Global Sales and Global Account Management teams, provided status reports and metrics, facilitated weekly project status meetings, managed risks and issues, provided third party support management, worked with AMER, EMEA and APAC leaders.- Managed Internal Audit Projects to incorporate Annual Partner Enablement and Partner Requirements Monitoring, reporting and analytics. Working with a globally dispersed, cross functional team, I gathered requirements for development, created Lucid process flows for development and created Implementation Roadmaps for the Internal Audit Team.- Managed a Partner Product Access Project, working with Partner and Product Teams to provide solutions for more efficient Global Partner product access. Created and managed the multi-phased Project Plan, Risks and Issues, Smartsheet Project Dashboard, Daily Standups, Weekly Status Reports to track Release deliverables and milestones to on time completion.- Managed multiple projects, providing global project teams and stakeholders project dashboards which included project plans, metrics, Risk or RAID logs; facilitated weekly status meetings, obtained weekly statuses from all project resources- Worked with Partner Support Team to facilitate and manage a rapid-fire approach to lower support cases at specific times, created and managed Smartsheet Dashboard, Project Plans and Status Meetings for Partner Support Transformation Initiatives- Organized Initiatives for multiple Teams into Smartsheet Project Plans and Dashboards for traceability and ease of tracking with metricsEnvironment: Agile Hybrid, Agile Mentoring/Coaching, SharePoint, Smartsheet, Slack, Ethixbase, GUS Agile Tool, Okta, Google Drive, Google Office, Lucid, VPN, Business Intelligence, Salesforce.com and Salesforce Lightening

Client - Jacobs- Led globally dispersed project teams in the delivery of next generation tools and processes for Jacobs, to allow Jacobs to better serve their global client base. As a member of the Jacobs IT PMO, I utilized Jacobs project management methodology to manage multiple initiatives to upgrade and implement new, next gen solutions as part of a larger Jacobs effort to upgrade internal systems to support and manage client projects.- Managed a globally dispersed team of 30, which was comprised of Jacobs employees and 2 third party vendor teams to implement Informatica’s MDM, IDQ, EDC and Axon for use in the implementation of a new Data Governance model- Managed and facilitated all Agile ceremonies; Standups, Agile Coaching, Refinement/Estimation, Sprint Planning and Capacity Planning- Managed Project Budgets and third-party contractually purchased resource hour usage, IT delivery schedule, as well as reported status of the project for all stakeholders- Managed and reported third party vendor engagement status for project delivery - Facilitated and tracked risk mitigation and issue resolution for all projectsEnvironment: Waterfall/Agile Hybrid, Agile, SCRUM, Azure DevOps, Agile Coaching, Globally Dispersed and Cross Functional Development Teams and Projects, SharePoint, Smartsheet, Teams, User Interfaces, Infrastructure, Big Data, Informatica(MDM, IDQ, EDC & Axon), MS Office and VPN, Data Governance, Business Intelligence

Client - BNSF- Scrum Master for Agile teams in the U.S. and India in the development and delivery of a New BNSF Waybill 2.0 UI application. A multi-year project, moving Bill of Lading and Waybill processing/fulfillment from an outdated legacy system and paper processes to a web-based user interface.- Facilitated all Agile ceremonies; Standups, SAFe Agile Coaching, Refinement/Estimation, Sprint Planning, Program Increment and Capacity Planning; Facilitated Backlog Grooming and Team Story Estimation sessions- Planned and facilitated onboard training for new team members; Participated in the BNSF Scrum Master Community of Practice and Scrum of Scrums- Planned, facilitated and communicated Production Deployments with the ART - Managed additional projects as requestedEnvironment: SAFe 5 Agile, SCRUM, Version One/Agility, SAFe Agile Coaching, Managed Globally Dispersed and Cross Functional Development Teams and ProjectsSharePoint, APIs, User Interfaces, UX, Infrastructure, Disaster Recovery, MS Office and VPN

Client - GameStop- Led a globally dispersed Android and iOS Mobile App, Agile Team of 15 based in the U.S., India and Philippines, in the delivery of enhancements and new features for the GameStop Mobile App. Increasing the GameStop Mobile App consumer rating from a 2.8 to a 4.3, out of a possible 5 rating, within 2 years.- As the Mobile App Scrum Master, I promoted Agile Team collaboration to keep Sprints productive, as well as provided Agile Team Coaching/Mentoring in the Agile process and ceremonies- Facilitated Mobile App team in the successful implementation of a major eCommerce feature for GameStop Buy Online and Pickup in Store and the implementation/integration of Salesforce Commerce and Marketing Clouds for the GameStop Mobile App- Collaborated with Product and Management Teams to align Product Roadmap priorities for maximum business value, maintaining Product Features and Backlog- Performed project budget forecasting, management and reporting in Clarity, facilitated weekly stakeholder meetings, status reports and facilitated Agile ceremonies while maintaining tactical control of project timelines to keep teams on task and meet scheduled targetsUtilized best Agile practices to encourage team cohesion, cleared impediments and hurdles to maintain productivityAs a Sr. IT Project Manager, I managed additional projects as requested such as Retail Store POS enhancements. POS enhancements included Northwest Region State Tax Law updates, data lake implementation for Store Analytics, etc.Environment: AGILE, SAFe, SCRUM, SDLC, Agile Coaching, Waterfall, Managed Globally Dispersed and Cross Functional Development Teams and Projects, Cherwell, Clarity, SharePoint, Confluence, SalesForce, APIs, Graphic User Interfaces, UX, iOS, Android, Infrastructure, Big Data, Data Lake, BI, Analytics, MS Office, MS Project, MS Visio and VPN