Chandra Thomas Email & Phone Number

Haines City, Florida, United States

Maitland, Fl

Promoted to management position to recruit, train and supervise 9+ customer service reps. Fostered an environment in which authors (customers) enjoyed high levels of service and employees were motivated to deliver top performance. Utilized key roles in improving customer experience through the following tactics: mentoring, directing, supervising overall functions and staff of customer service operation, handling top-notch professional support services, providing personal interaction, and resolving varied client inquires and complex issues.

Maitland, Fl

Managed total department of three customer service professionals to ensure that we resolved all customer complaints in a professional manner, while prioritizing customer satisfaction. Responded to customer requests with friendly, knowledgeable service and support. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team.

Maitland, Fl

Routinely answered clients questions regarding services and the publishing process. Assisted clients (authors) through the publishing process to ensure that they received the appropriate support. Managed hundreds of accounts on a daily basis via email, phone and mail communication. Managed wide variety of client service and administrative tasks to resolve customer issues quickly and efficiently. Described product(s) to clients by accurately explaining details and care of services purchased.