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Suresh Chandra Email & Phone Number

Regional Training Manager at Reliance Retail
Location: Lucknow, Uttar Pradesh, India 9 work roles
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Current company
Role
Regional Training Manager
Location
Lucknow, Uttar Pradesh, India
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Suresh Chandra is listed as Regional Training Manager at Reliance Retail, a with 18388 employees, based in Lucknow, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Suresh Chandra.

Suresh Chandra previously worked as Training Manager at Hdb Financial Services Ltd. and Assistant Manager Training at Oppo.

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Reliance Retail

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About Suresh Chandra

Welcome to my LinkedIn profile!I'm passionate about driving excellence in the retail industry through effective training and development strategies. Currently, I'm serving as a Training Manager at Reliance Jewels Limited, where I play a pivotal role in enhancing the skills and knowledge of both new hires and existing retail staff.Professional Highlights:Training Leadership: With over 14 years of experience in the field, I specialize in designing and delivering comprehensive training programs. I leverage both Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) to ensure that our teams are equipped with the latest industry knowledge and customer service skills.Retail Showroom Audits: In my current role, I also have the responsibility of conducting meticulous audits of our jewelry retail showrooms. This ensures that our retail spaces maintain the highest standards of presentation, service, and compliance.Previous Experience:Prior to joining Reliance Jewels Limited, I had the privilege of working with esteemed organizations such as Aditya Birla Group, OPPO Mobiles, Centum Learning Limited, and Aegis Limited. These experiences have equipped me with a diverse skill set and a deep understanding of the intricacies of the retail and training domains.Mission and Values:My mission is to contribute to the success of organizations by nurturing talent and fostering a culture of continuous learning. I believe that well-trained employees are the cornerstone of a thriving business, and I'm committed to helping individuals and teams reach their full potential.Let's Connect:I'm always eager to connect with fellow professionals, industry experts, and anyone who shares a passion for retail excellence and employee development. Whether you're interested in discussing training strategies, retail trends, or simply connecting within the industry, feel free to reach out. Let's collaborate and create meaningful connections.Thank you for visiting my LinkedIn profile, and I look forward to connecting with you!

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Reliance Retail
Reliance Retail
Regional Training Manager
bombay, maharashtra, india
Employees
18388
AeroLeads page
9 roles

Suresh Chandra work experience

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Regional Training Manager

Current

Indore

Strategic and Planning-Work closely with Head - Learning and Development to implement Learning & Development strategy at regional level, in line with the long-term strategic priorities of the organization.-Identify and assess future and current training needs in consultation with line managers (mandatory training, technical, domain, behavioral training).- Consolidate data from job analysis, performance appraisals in consultation with Business/ Department Heads to understand and… Show more Strategic and Planning-Work closely with Head - Learning and Development to implement Learning & Development strategy at regional level, in line with the long-term strategic priorities of the organization.-Identify and assess future and current training needs in consultation with line managers (mandatory training, technical, domain, behavioral training).- Consolidate data from job analysis, performance appraisals in consultation with Business/ Department Heads to understand and analyze various training needs pertaining in the region and assist in proposing a learning solution.-Develop curriculum and plan annual initiatives & training programs to be conducted in the region in discussion with senior management.Coordination-Prepare and communicate the training calendar and ensure all the training activities are delivered as per the training calendar.-Implement targeted training and development programs to bridge skill gaps in staff and enhance the efficiency and effectiveness of the workforce.- Coordinate & Conduct seminars, workshops, individual training sessions online and offline.-Coordinate the execution of On the Job Training in the respective region of the Group.Functional Responsibilities-Create content, e-learning, and other training materials based on the inputs shared by the stakeholders that will impact behaviour.-Ensure that content and context of all materials are relevant for business needs-Assist in researching new techniques and best practices within industry and beyond, for possible inclusion into existing training processes.-Report infrastructure and resources required for the success of the training programs to senior management.-Ensure that the learning experience is consistent with the organization's strategy and vision.-Work with subject matter experts on designing training content and delivery.-Plan roll out of programs including timelines, target audience and location.Feedback and MIS Show less

Jan 2023 - Present

Training Manager

Lucknow, Uttar Pradesh, India

Key Result Areas for Training Manager (2-Wheeler Loan Product) at HDB Financial Services1. Conducted comprehensive training needs analysis for frontline staff and managers across Uttar Pradesh and Uttarakhand.2. Developed and implemented tailored training programs for 2-wheeler loan product, both online and offline.3. Conducted engaging and interactive training sessions covering product knowledge, sales techniques, and customer service.4. Evaluated the effectiveness of training… Show more Key Result Areas for Training Manager (2-Wheeler Loan Product) at HDB Financial Services1. Conducted comprehensive training needs analysis for frontline staff and managers across Uttar Pradesh and Uttarakhand.2. Developed and implemented tailored training programs for 2-wheeler loan product, both online and offline.3. Conducted engaging and interactive training sessions covering product knowledge, sales techniques, and customer service.4. Evaluated the effectiveness of training initiatives and identified areas for improvement.5. Collaborated with stakeholders to address individual and team training needs.6. Ensured compliance with company policies and regulatory requirements through training programs.7. Coordinated training schedules and logistics to optimize resources and ensure smooth execution.8. Provided ongoing support and guidance to frontline staff and managers to enhance performance.9. Monitored and assessed the impact of training on business outcomes and customer satisfaction.10. Conducted periodic reviews and assessments to measure the overall effectiveness of training interventions.Key Show less

Aug 2022 - Dec 2022

Assistant Manager Training

Indore, Madhya Pradesh, India

LMS Manager for Madhya Pradesh Region.Course Creation, Upload and Coverage SPOC for the state to OPPO India.Conducts Classroom and Virtual Training to new hired and existing employees of 4 districts.Field coaching and Retail Market audits.Weekly and monthly Sales review & support to to sales volume.Managing a team of 2 trainers and 110 executives of respective districts

Nov 2019 - Jul 2022

Zonal Retail Trainer

Aligarh, Uttar Pradesh, India

Responsible for all sales and service training activities of aligarh zone which includes 5 districts.Field coaching and Route Training.LMS SPOC for the Zone online learning course creation and completion follow up.Urban and Rural Market audits.Customer service assurance monitoring at all outlets.

Oct 2016 - Aug 2019

Retail Trainer

Gurugram, Haryana, India

Facilitated meeting organizational goals and individual professional requirements by developing training programs and professional development courses. Elaborated potential of training program for future needs of organization as well as delivered assessments to CRO,ASM,TSM on designed training programs.Conducted Training sessions for Executive, Store managers, supervisors and Trainers to elevate and enrich the skills and faculty development & orientation programs, team building sessions… Show more Facilitated meeting organizational goals and individual professional requirements by developing training programs and professional development courses. Elaborated potential of training program for future needs of organization as well as delivered assessments to CRO,ASM,TSM on designed training programs.Conducted Training sessions for Executive, Store managers, supervisors and Trainers to elevate and enrich the skills and faculty development & orientation programs, team building sessions for new employees.Provided direction for content delivery and facilitation for organization and employees and examine the effectiveness of training and development programs. Role Highlights:Spearheaded training of a vast team including 200+ sales force that meets the postpaid connection sales, high customer service standard to raise the satisfaction and more.Travelled across the country to conduct 4G launching preparation and readiness conducted Classroom & OJT Show less

May 2014 - Dec 2015

Senior Process Trainer

Gurugram, Haryana, India

Imparted New Hired training and hand holding.OLMS SPOC for all the Airtel Vertical inbound and outbound.Refresher Training Content Creation.Reporting and Reviews

Jun 2013 - May 2015

Training Specialist

Empowered customer service teams for superior performance:* Designed and delivered engaging induction training programs for new joiners (CSEs & supervisors) in the inbound call center, covering Airtel Prepaid services for Uttar Pradesh East.* Increased e-learning module completion rates by [percentage] through targeted campaigns and learner engagement strategies.* Achieved [percentage] training assessment coverage, ensuring comprehensive skill development for customer service… Show more Empowered customer service teams for superior performance:* Designed and delivered engaging induction training programs for new joiners (CSEs & supervisors) in the inbound call center, covering Airtel Prepaid services for Uttar Pradesh East.* Increased e-learning module completion rates by [percentage] through targeted campaigns and learner engagement strategies.* Achieved [percentage] training assessment coverage, ensuring comprehensive skill development for customer service representatives.* Proactively identified training needs through data analysis and employee feedback, conducting tailored classroom sessions to address skill gaps and enhance performance.* Contributed to improved Net Promoter Scores and call quality of trained associates by [percentage or specific metric], delivering excellent customer service experiences.**Keywords:** Training Specialist, Customer Service, Call Center, Airtel Prepaid, Uttar Pradesh East, Induction Training, E-learning, Training Assessment, Skill Development, Net Promoter Score, Call Quality Show less

Apr 2010 - Dec 2011

Training Sme - Subject Matter Expert

Gurugram, Haryana, India

Apr 2009 - Mar 2010

Customer Service Representative

Gurugram, Haryana, India

Aug 2008 - Mar 2009
Team & coworkers

Colleagues at Reliance Retail

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FAQ

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What company does Suresh Chandra work for?

Suresh Chandra works for Reliance Retail.

What is Suresh Chandra's role at Reliance Retail?

Suresh Chandra is listed as Regional Training Manager at Reliance Retail.

Where is Suresh Chandra based?

Suresh Chandra is based in Lucknow, Uttar Pradesh, India while working with Reliance Retail.

What companies has Suresh Chandra worked for?

Suresh Chandra has worked for Reliance Retail, Hdb Financial Services Ltd., Oppo, Idea Cellular Ltd, and Centum Learning Limited.

Who are Suresh Chandra's colleagues at Reliance Retail?

Suresh Chandra's colleagues at Reliance Retail include Nalinikanta Singh, Shravan Yadav, Aswathi Mp, Rohit Kumar, and Babiya Vinodh.

How can I contact Suresh Chandra?

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