Chelsea Cates, Shrm-Cp Email & Phone Number

Chennai, Tamil Nadu, In

Design and implement improvements for onboarding and recruiting processes. Write, create, send, and evaluate results of employee experience surveys. Build relationships with and coach leadership on employee experience best practices and employment law. Conduct exit interviews. Serve as HR representative for two teams. Communicate company policies, processes, and benefits to all staff. Assist managers with HR questions, issues, and initiatives. Provide software UX/UI suggestions to optimize Zoho’s ATS. Establish and document HR processes. Partner with internal legal team regarding employee issues. Support all phases of the recruitment process (20-25 reqs at a time). National point of contact for all FMLA and ADA requests.

Austin , Texas, Us

Recruit for Corporate Social Responsibility interns and collaborate with hiring mangers. Provide coordination support to high-volume corporate Talent Acquisition Partners with end-to-end recruiting process: schedule 10-30 interviews weekly, arrange candidate travel, and manage all aspects of new hire orientation. Support new hire relocations and visa requirements. Complete I-9s and other new hire paperwork for all USA new hires.Laid off due to pandemic.

Buffalo, New York, Us

Business Solutions Specialist for Recruiting Services Implementations (Jun 2018 – April 2019)Engage incumbent staffing suppliers in the utilization of new Managed Service Provider (MSP) recruiting program. Coordinate project implementations, working effectively with remote recruiting teams to ensure project success. Serve as Project Assistant for implementations by tracking project milestones, following up on pending action items to keep projects on schedule, and generating status reports.Recruiter (Feb 2018 - Jun 2018) Source candidates online using Indeed, LinkedIn, and SmartSearch. Conduct 10-30 behavioral interviews weekly. Send daily hiring pipeline report to client’s HR team. Process hiring documents, conduct reference checks, and order background checks. Update and manage all hiring actions in ATS. Recruitment Support Specialist (May 2017 - Feb 2018)Assist recruiters to source candidates online and at local job fairs. Schedule 50-100 phone and Skype interviews weekly for 2 - 4 recruiters covering 4 time zones. Administer skills assessments for up to 40 candidates weekly. Attend weekly hiring strategy meetings and review interview results.

Silver Spring, Maryland, Us

Led Intercultural Communications training on a contract basis for HI USA staff in English and Spanish to all 350 HI USA staff members, ranging from front-line staff to C-level executives. This training is five hours of information and activities covering topics such as communication styles, generalizations and stereotypes, and cultural norms. Elected by Regional Vice President for this position.

Silver Spring, Maryland, Us

Designed and implemented travel classes, hostel activities, social media content, and community outreach initiatives while collaborating with regional team, national headquarters, and volunteers. Coordinated all in-house (10-15 per month) and community events (3-6 per month) reaching 200-500 attendees monthly. Organized community projects such as HI Austin’s outdoor Lakeside Two Steppin’ event with live music and free dance lesson, weekly yoga classes in our backyard, Peace Corps Backyard Storytelling, and HI Austin’s annual celebration of the United Nation’s International Day for Peace. Represented and promoted Hostelling International and its educational programs to guests and the general public at local community and university events. Recruited, on-boarded, and trained volunteers. Co-chaired travel scholarship committee of 9. Collaborated with National Sustainability Coordinator to improve HI Austin’s sustainability practices. • Received 2 awards for midsize hostels in 2016: Most Volunteers and Most Volunteer Hours• Increased overall guest participation in hostel activities by 12%• Increased Facebook likes by 18% and Instagram followers by over 30%• Expanded signature hostel event to grow community attendance by 400%.• Secured new partnerships with local companies and travel bloggers to expand and diversify programs and audience.

Washington, Dc, Us

Austin, TX (Oct - Nov 2013) - As a Volunteer Shelter Manager and Worker, I found solutions to needs in an ever-changing environment - provided calm and decisive response to a power outage at the shelter which contributed to the smooth relocation of all clients to new shelter within one hour. Collaborated with City staff to meet clients’ needs. Led volunteers with varying experience by identifying and utilizing each volunteer’s strengths and areas of interests. Colorado Springs, CO (June 2013) - As a Client Caseworker in Colorado, I traveled door-to-door in the area affected by the wildfires to ensure the survivors had the immediate resources they needed for recovery. Considering some properties were saved and some were burned completely, being an attentive and patient listener for a survivor telling his story was imperative. Based on the information received, we conducted needs assessments to prepare for long term recovery. I formatted and maintained our Excel database of client addresses as well as their corresponding property damage and needs assessments.New York, NY (Mar - April 2013) - As a Coordinated Assistance Network (CAN) Specialist, I led trainings for the Sandy Recovery volunteers from multiple partner agencies in New York and New Jersey on best practices for the crowd-sourced platform. This position required quick learning of CAN and comfort with speak publicly to diverse crowds, including government entities and religious organizations.I was also a member of the local Disaster Action Team, an Emergency Response Vehicle Driver, and a Capital Area Shelter Hub shelter manager for the City of Austin.

Austin, Texas, Us

Served as Campaign Representative for City of Austin Combined Charities Campaign (COACCC), a network of 500+ charities to which city employees may donate directly through their paycheck. Appointed by Executive Director as Point of Contact for all COACCC questions due to breadth of knowledge, passion for the foundation’s mission, and the ability to learn quickly on the job. Spoke on behalf of COACCC to audiences of 50+ city employees. Provided technical support and troubleshooting guidance for online donation and tracking platform. Greeted guests, managed correspondence, and maintained website and social media. Took the initiative to learn HTML to assist with the rebuilding and maintenance of organization’s website. • Due to team efforts and strong campaigning, exceeded team donation goal by $20K during one month of open enrollment.

Charlottesville, Virginia, Us

As a Patient Advocate, I held the roles of Lead Counselor and Session Runner (Operations Manager).Lead Counselor:On-boarded all new counselors. Curated comfortable environment for women to share their stories and concerns with someone objective and knowledgeable in the field. Counseling sessions also required extreme discretion, objectivity and efficiency. Ensured counseling team's efficiency and accuracy in daily operations. Operations Manager:After four months of employment I was promoted from Lead Counselor to Operations Manager for merger with another clinic. In a high-pressure and fast-paced environment, strategized five steps forward anticipating the needs of doctors, staff, and patients to ensure patient flow was steady. Prioritized patients’ cases, administered medications, prepared charts for doctors, and reassigned staff members as needed taking into consideration their individual medical credentials and preferences. By analyzing process bottlenecks and experimenting, adjusted the patient flow to save an average of 20 minutes of wait time per patient.

Washington, District Of Columbia, Us

Worked with a team of Romanian teachers to provide education on American culture and dialects for grades 8 – 12 and a GED program. • Took initiative to start the inaugural Girls Leading Our World (GLOW) camp for high school girls. Managed all aspects of program development. GLOW was highly successful and attended by 45 girls.• Elected by 45 peers to serve as Secretary of the Volunteer Advisory Committee (VAC) to liaise between Peace Corps Staff and Peace Corps Volunteers.For the GLOW project, I recruited five American Peace Corps Volunteers to be camp counselors as well as seven Romanian-national teachers to be camp counselors and organizers. I also established a planning timeline and led semimonthly bilingual meetings for six months. Through research and networking, I was able to raise eighty percent of the camp funds from local and governmental entities, which included a Romanian politician’s charitable organization to promote education in rural areas, the U.S. President’s Emergency Plan for AIDS Relief (PEPFAR), and a Peace Corps sub-committee promoting gender equality. As a result of having raised over $3,000 in funds, the girls were able to attend the weeklong camp in the Carpathian Mountains for $20 and was free for those who could not afford the fee. More notably, despite cultural, linguistic, and generational differences, we were able to create a safe environment for open dialogue about issues faced by Romanian women.

Austin, Tx, Us

As an Agency Relations Representative at the Central Texas Food Bank (CTFB), my main duties were to inspect partner agency facilities and lead trainings on safe food handling and impartial distribution practices for partner agency personnel. In addition to my main duties, I managed two food pantries and staffed mobile pantry distributions across central Texas. As a food pantry manager, I inventoried and ordered supplies as needed in addition to managing volunteers. At mobile food pantries I worked along side fellow CTFB staff and volunteers to provide efficient and friendly customer service to clients.

Providence, Rhode Island, Us

Coordinated the university-wide Study Abroad Fair for the 2006-2007 academic year at a university serving 16,000 students. Liaised between students and office staff, for a department organizing 30 study abroad programs serving 450 students, to solve problems and ensure compliance with school policies and procedures.

Human Resources Management Certificate

Bs, International Business

Semester Abroad, Human Resources Management And Services