Cherrie Lou Labre Email & Phone Number

Valenzuela, NCR, PH

Manila, Philippines

Eastwood, Quezon City

Negotiation Skills; Inbound calls or via emailAssisted members who would like to join the programs.Updated membership profiles, answering queries regarding program or partners. Assisted member in doing retrospective claims of their points for their travel with airline partners or non-airline partners as well.

Mckinley Hills, Taguig City

Assisted customers regarding issues with their laptops, desktops and other Acer products or to register their warranties online. Assisted retailers who tried to report cases in behalf of the customer. Provided repair updates to both customer and retailers.

Taguig City

Assisted customers regarding mortgage loans, taxes and insurance (escrow), offering renewal of the loan for possible customers. Offered assistance for members/customers who dealt with financial difficulties.

Taguig City

Took escalation calls from agents who needs assistance during their call, or for those clients who would like to speak to a manager. Sends report to management of the reason of high AHT (call handling time per agent), first call resolution.Monitor calls and provides feedback to agents for their calls and assisted them on how to get better CSAT scores or.

Taguig City

Negotiation Skills; Inbound calls.Did basic troubleshooting for phone, TV and internet service.

Pasig City

Helps customers in activating their cable boxes Handles basic trouble-shooting in assisting customer in setting up their cable boxes to their televisionsAddresses customer's other queries by transferring them to proper department for further assistance

Eastwood, Quezon City

Negotiation Skills; Inbound calls.Calls customer for payments, overdue accounts.Handles basic trouble-shooting for phone and network related issues.Addresses customer’s query regarding the bill and provide appropriate information.