Chin Sin Toh Email & Phone Number

Singapore, Singapore

Singapore

- Drove quarter-to-quarter revenue and margins for TAM services across SEAK Customer Success organization.- Managed and lead Singapore TAMs to accomplish department objectives.- Developed onboarding and training plans for TAMs, and conducted regular discussion with individual team members for growth and career progression.- Reviewed and appraised performance of the team periodically, and managed the performance of individual TAMs.- Partnered closely with sales team to drive ACV and ARR growth for key strategic accounts by increasing product adoption and provision of TAM services.- Led TAM Team across SEAK to organize annual events for customers, such as APJ TAM Customer Roundtable, TAM Day Singapore.- Drove global initiatives and programs in SEAK, such as CIO outcome-focused reports, tools and customer assessments. - Workforce planning to ensure good customer coverage by matching skillsets of TAMs and potential future customer requirements or demands.

Singapore

- Served as a Trusted Advisor, and Build and Maintain post-sales relationship with key customers, including C-level executives.- Major Focal Point for everything that is related to VMware for different teams andlevels from the technical to the most senior Executives.

- Served as primary HP Support contact for Mission Critical/Critical Advantage customers including Citibank, FedEx, Siemens, GlobalFoundries, AT&T etc.- Identified and managed the delivery of technical and proactive services for both HP-UX and Windows platform, improving availability, managing capacity, planning for change and addressing security. Deliverables include Account Support Planning, Operations Review, Service Delivery Reports, Patch Management and System Health Check.- Discussed and scheduled with customers the OS patch management strategy, performing bi-annual patch analysis for customers’ mission critical production servers using agreed patch management strategy.- Provided single-point of contact for reactive escalation, incident and problem management for all HP hardware and OpenView related products.- Provided remote and onsite troubleshooting and resolution of customer’s ad-hoc technical issues/logged cases.- Monitored, assisted, supported and reviewed all contractual services to completion and ensured accuracy.- Worked with customer’s IT team and Account Support team to document and understand all the components of infrastructure, recommending changes to improve performance and stability, and monitor ongoing operations through HP’s suite of remote tools.- Periodic reporting to discuss contractual and support status and provide technical/business advise, acting as customer’s trusted advisor.

- Served as pre-sales consultant assigned for Commercial and Partner accounts including KPMG, SMBC, NEC Asia etc- Provided technical solutions ranging from hardware such as HP storages and servers to software such as HP OpenView products, clustering and virtual environment (VMware, Hyper-V and HP Virtual Machines)- Liased with customer and collect system information and data for analysis- Provided sizing of storages, servers and SAP based on customer’s requirements and current infrastructure- Provided Proof-of-Concept for crafted solutions to the customer as and when required- Generated and provide iterations of Bill-of-Materials to generate quotes for customer’s approval- Provided assistance remotely to partners (HP TechQ) to answer to partner’s technical queries to HP product solutioning- Performed technical presentation and product demonstration to customers

- Served as primary contact for Elite/Top-Tier Customers including StarHub (IS and Network), Tech Semiconductor, VISA, Salesforce.com, Alcatel Lucent etc.- Identified and managed the delivery of proactive services for improving system availability, managing storage capacity, planning for change and addressing security including Account Planning, monthly/quarterly Service Reviews, SUN tools deployment (SunMC, Automated Service Request) etc.- Provided reactive escalation, incident and problem management for all assigned customers’ Sun hardware and Operating System and Software related products.- Provided reactive remote and onsite troubleshooting and resolution of customer’s ad-hoc technical issues/logged cases.- Monitored, assisted, supported and reviewed all contractual services to completion and ensured accuracy.- Met with customer regularly to report and discuss contractual Service Level Agreement (Platinum/Gold/Silver contract) and support status and provide technical/business advise, acting as customer’s trusted advisor.- Discussed and scheduled with customers operating system (OS) patch management and firmware update strategy for all SUN servers (200 – 300 servers per site)- Managed and delegated tasks up to 5 resident engineers deployed at customers’ site to perform jobs such as scheduled patch management, hardware breakfix/relocation/installation and OS (Solaris) installation.

Singapore

- Served as primary HP Support contact for Mission Critical/Critical Advantage customers including Citibank, FedEx, Siemens, GlobalFoundries, AT&T etc.- Identified and managed the delivery of technical and proactive services for both HP-UX and Windows platform, improving availability, managing capacity, planning for change and addressing security. Deliverables include Account Support Planning, Operations Review, Service Delivery Reports, Patch Management and System Health Check.- Discussed and scheduled with customers the OS patch management strategy, performing bi-annual patch analysis for customers’ mission critical production servers using agreed patch management strategy.- Provided single-point of contact for reactive escalation, incident and problem management for all HP hardware and OpenView related products.- Provided remote and onsite troubleshooting and resolution of customer’s ad-hoc technical issues/logged cases.- Monitored, assisted, supported and reviewed all contractual services to completion and ensured accuracy.- Worked with customer’s IT team and Account Support team to document and understand all the components of infrastructure, recommending changes to improve performance and stability, and monitor ongoing operations through HP’s suite of remote tools.- Periodic reporting to discuss contractual and support status and provide technical/business advise, acting as customer’s trusted advisor.

Master, Business Administration

Awarded Masters in Business Administration (Strategy and Strategic Management)

Bachelor Of Engineering, Electrical And Electronics