Charles Johnson Email & Phone Number

Anniston, AL, US

(Alcatel-Lucent aquired by Nokia)-Consult and implement various Network Management Systems and Service Assurance/Integration software technologies, including IBM Tivoli Netcool products.-Perform approved IBM Tivoli Education courses both internally & on site at the customer's request-Responsible for coordinating the participation of a North American-wide.

(ReachView Technologies acquired by Alcatel-Lucent)

-On-site Fault Management solution consultations, installations, setup, and training. -95% of the On-site time was in a solo capacity (i.e no additional team support).-Performed week long IBM training courses to educate the administrators on the care & feeding of the Fault Management solutions.-Acted as onsite ReachView ambassador to customers to promote.

-Designed and implemented concepts using Netcool/OMNIbus automations, Netcool/Impact policies, custom scripts, and other tools available to assist NOC technicians in the fast acquisition of relevant data resulting in the reduction of network alarm chatter by 70%.-Developed several innovative reports and tools to assist management in isolating problem areas.

-Tactical telephone switch maintenance.-Installed & maintained in-theater tactical telephone switching networks.-Top Secret Clearance-Air Force Achievement Medal, 1996-Georgia Commendation Medal, 1998-Joint Service Achievement Medal, 1998-Air Force Achievement Medal (1st Oak Leaf Cluster), 1998

Brunswick, GA

-Interacted with guests regularly to ensure their satisfaction.-Adopted customer service philosophies described by the book “Raving Fans” (by Ken Blanchard)-Frequently charged with the responsibilities of “Manager on Duty”.-Performed Night Auditor duties-Constructed Microsoft Excel Spreadsheets (with Macros) to streamline the Night Auditing process &.