• Conceptualized and in some cases built, presented, and launched 75 Workday enhancements, contributing to 40% reduction in employee tickets submitted YoY through system improvements and 50% reduction in integration failures because of improved data quality.• Coached and shared best-practices for recruitment, onboarding, termination, and DEI with over 30 members of the Employee Experience and Talent Acquisition teams across Canada and United States.• Demonstrated ability to guide technical and non-technical stakeholders through complex implementations. Spearheading detailed projects with multiple stakeholders to success.• Leveraged data and developed dashboard solutions to aid the business in measuring KPI’s and performance management. Developed reports to aid HR services in sensitive data retrieval and analysis for over 18,000 active employees using tools such as Power BI, SAP, and Workday.

• Forecasted and managed forecasting reports for new and existing products using Vanguard/CCH Tagetik software for primary customers Amazon, Medline, Costco, The Home Depot, Ace Hardware, Military Outlets, among others. • Communicated forecast gaps in cross-functional forecast reviews, using MAPE and Forecast Accuracy metrics to identify areas for improvement. • Proficiency in Excel and SAP, and a high level of comfort working with statistics. • Exceptional ability to think strategically, make decisions under pressure and execute tactically with a persistent attention to detail.• Able to navigate through complex business processes with understanding of upstream and downstream implications.• Member of the Diversity, Equity, and Inclusion team.

-Work collaboratively with VP of sales and marketing team to develop cohesive sales strategies that maximize business opportunities-Manage online content: product listings, images, specifications-Vendor Engagement Communication - assign resolution tasks to team members and track progress-Compile, analyze and present data regarding product performance to improve overall business with Amazon-Member of the Diversity, Equity and Inclusion team

• Provided comprehensive administrative support to the CEO, ensuring efficient management of executive tasks and priorities.• Issued and managed client invoices, including Work in Progress (WIP) and billable in-house expenses, ensuring accuracy in accordance with client contracts. Resolved discrepancies in collaboration with project managers and tracked invoice payments to update client records.• Assisted various teams with administrative functions, including redirecting calls, handling correspondence, and supporting day-to-day operations.• Managed incoming communications for senior staff by reviewing, prioritizing, and summarizing messages to ensure timely distribution to relevant team members.• Performed additional duties as required to support overall office efficiency and executive needs.

• Delivered training sessions for employees at all levels on diverse topics, including employee development, operational procedures, safety protocols, new employee onboarding, and upscale dining service techniques.• Demonstrated strong public speaking skills, engaging and educating diverse audiences effectively.• Trained team leads to effectively deliver on-the-job training, ensuring consistent and high-quality instruction across the team.• Assessed learner needs to tailor instructional methods, utilizing both discovery-based and expository approaches to optimize understanding and retention.

• Conducted needs assessments with Subject Matter Experts (SMEs) to clarify instructional and performance objectives, determined the most effective measurement methods, and developed detailed outlines for instructional design.• Designed and implemented comprehensive training programs for both new and existing employees.• Developed and analyzed satisfaction surveys to gauge improvements in teamwork, training effectiveness, and organizational support.• Enhanced training processes to align with IBYC’s strategic goals and objectives.

Conducted research on religious identity under the supervision of social psychologist Dr. Carlee Hawkins. Developed a strong appreciation for the research process, from formulating a thesis and performing statistical analysis with SPSS to presenting findings at the Midwest Psychological Association. Enhanced analytical skills and research capabilities throughout the project.