Christopher A Smith Email & Phone Number

Milwaukee, Wisconsin Area

As Director of Product Support and Dealer Services, leading all aspects of Aftermarket Product Support including individual teams responsible for:• Our consumer contact phone center, customer service e-mail and online chat• Service repair center technical support, warranty processing and approval• Creation of illustrated parts lists, owner’s manuals, technical service documents, how to’s and supporting videos• Service parts and accessories procurement and… Show more As Director of Product Support and Dealer Services, leading all aspects of Aftermarket Product Support including individual teams responsible for:• Our consumer contact phone center, customer service e-mail and online chat• Service repair center technical support, warranty processing and approval• Creation of illustrated parts lists, owner’s manuals, technical service documents, how to’s and supporting videos• Service parts and accessories procurement and inventory• Aftermarket sales of parts and accessories through Dealers, Distributors, and Omni Channel partners. Show less

Charlotte, Nc

As Product Manager in the Cooking Division, I led the development, launch and range management of a $300M+ business segment that included ranges, cooktops, microwaves and various other cooking appliances. Drove revenue, margin and market share through strategic product road map management with both Electrolux factories and sourced Original Equipment Manufacturer (OEM) suppliers in Asia, and around the world. • Drove product innovation in collaboration with Consumer Insight and Voice of the… Show more As Product Manager in the Cooking Division, I led the development, launch and range management of a $300M+ business segment that included ranges, cooktops, microwaves and various other cooking appliances. Drove revenue, margin and market share through strategic product road map management with both Electrolux factories and sourced Original Equipment Manufacturer (OEM) suppliers in Asia, and around the world. • Drove product innovation in collaboration with Consumer Insight and Voice of the Customer (VOC) teams by targeting consumer pain points and unmet user needs to deliver meaningful products for our customers and end consumers. • Developed and maintained a 5-year product roadmap, integrating innovative technologies that lead to relevant product offerings with useful features that benefit our consumers and maintains or exceeds our competitive advantage in the marketplace. Show less

Charlotte, North Carolina Area

As Product Manager for our Home Comfort products, I led a $250M+ segment of the Home Comfort business through sourced Original Equipment Manufacturer (OEM) strategic supply partners in Asia. • Developed new, innovative products with meaningful features that benefit our consumers and created a competitive advantage in the marketplace. Several of these products were awarded Consumer Reports “Best Buy” ratings in three categories for two consecutive years.

Augusta, Georgia

As Product Manager for Consumer Services, I led the Consumer Services Group in 3 key areas of focus: The Contact Center, Service Repair, and the Spare Service Part and Accessory Profit Center within Electrolux N.A. This included all the after-market activities associated with the sales, marketing and distribution of service parts, accessories and extended service agreements as well as contact center operations, repair service and warranty administration. • Led a team that developed… Show more As Product Manager for Consumer Services, I led the Consumer Services Group in 3 key areas of focus: The Contact Center, Service Repair, and the Spare Service Part and Accessory Profit Center within Electrolux N.A. This included all the after-market activities associated with the sales, marketing and distribution of service parts, accessories and extended service agreements as well as contact center operations, repair service and warranty administration. • Led a team that developed strategic plans and innovative programs that helped to grow profits to record levels year over year, including a consumable water filter replacement program that received the Global Electrolux Brand Award. Show less