Chris Anderson Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

I manage software deployments, windows workstation patches and Dell drivers through SCCM. I assist with maintaining and updating images for workstation deployments. Created custom SCCM reports to assist with projects. I lead the software licensing team to document software agreements and integrate them into Manage Engine to track license usage as well as.

Seattle

I responded to incoming requests and resolve customer problems via the telephone, email, IM s and Service Desk tickets supporting network and e-mail connectivity, computer operating systems, hardware and software applications. I recorded inquiries, provide input on, resolve or direct request to appropriate technical area or vendor, track status and follow.

Seattle

Kent, WA

I supported desktops, laptops, printers, iPad's, android and iPhone mobile devices for six locations and I was end users first line of contact when a device was not working correctly. I remotely troubleshooted errors over the phone with VNC and RDP. I traveled to location to troubleshoot devices when necessary. I created quotes for purchasing new computers.

Kent, WA

I worked with the network technicians and administrators to help them perform their tasks and projects. I also worked individually and with small groups of other network interns to complete work orders via a ticketing system and our own network projects.Assisted in cleaning up many of the districts network closets which included changing all the cabling to.

Auburn, WA

• I assisted my supervisor's with their daily tasks as well as individually assessed different computer problems throughout the district and either fixed or elevated the complaint/problem and filed reports on each.
• Cleaned the school district's active directory by verifying data from another database, inputting and correcting data.
• Assisted with the large scale removal of old PCs from schools and replaced them with new hardware.
• Installed new software and trained customers on how to use it.

Bachelor Of Science (B.S.), Computer/Information Technology Administration And Management, 3.5

Education record

High School Diploma