Chris Brown Email & Phone Number

Richmond, Virginia Area

Provide ongoing technical support for associates with their user accounts, office productivity applications, software and hardware, with a customer first attitude. Install, maintain and upgrade all PC operating systems, software and other equipment in the organization. Duties include break fix for any issues that come up from BSOD to security, and everything in between. Point of contact for building IDF, cabling, configuration of network and communications equipment for the Richmond office.My job is to keep the office running smoothly and efficiently for the associates to maintain productivity and an efficient work environment, that is secure and stable.

Richmond, Virginia Area

I provide top notch legal plans and industry leading identity theft protection plans for individuals, families, small and large business groups. I have been working to empower and protect people since 2012 with industry leading legal plans and identity theft protection services. LegalShield was founded in 1972.You can reach me via cell - 804.393.8073 or email - chbrown20121@verizon.netLive more and worry less.

Markel Corporation

Worked contractually with a Fortune 500 company IT Service Desk, to provide internal and external technical support of Virtual Desktop Integration system, with over 200 applications (including MS Office). Support ranged from thin-client to fat-client, mobile phones and tablets; troubleshooting connectivity, application or system failures. Supported application, domain access and performance issues, solving most on the first call.Interacted with second and third level support, providing necessary documentation and real time information to assist with troubleshooting ongoing problems. Updated and maintained Confluence Knowledge Base and Easy Vista ticketing system.Performed Active Directory real time domain access requests and providing a level of access control to all manner of users, groups and assets. Also supported mobile productivity apps, such as RSA Secure ID and Blackberry Work.It was challenging work, but learning new technologies and working with great people made it very worthwhile.

West Chester, Oh

Duties included installing/configuring/troubleshooting POS systems LAN/WAN (routers/switches/hubs/proxy servers), installed phone systems/networks/cabling and extended DMARCs for phone and/or internet access activation, which included testing (T1 to Fiber Optics).

Ashland, Va

Performed Managed Services Refresh duties for Virginia Information Technology Agency. Refreshed PC and user data for all state agencies. Our objective was to make the new PC/workstation look and act exactly as it was prior to upgrade; which was to take state computers from Win XP to Windows 7.Also, performed other services for private concerns, such as, Sentara Hospitals computer refresh project.

Midlothian Office

Sales agent for Property & Casualty, Umbrella's, Life Insurance and Annuities. Provided superior customer service and products nationwide.

Richmond, Virginia Area

Sales agent and owner, providing P&C, Life and Annuities. I wanted to try something different, sales looked like a good place to migrate and test the waters.

National

Provided Level 2 end user support for all communications equipment and database management services for medical offices, hospitals and clinics. Provided consultation services for The Medical Manager database application use, training and troubleshooting. Elevated to Team Lead for the Strategic Services Division, my duties were to work with a third party clearinghouse tracking and resolving medical billing, coding and insurance claim rejections, mishandling, error in the EMC environment.

Richmond, Virginia Area

As System/Programmer Analyst, wrote all of the code for the Ukrop's Central Kitchen operation, which included all interfaces with General Ledger, Inventory Tracking, AP, AR, Sales, Communications, and Order Entry to Recipe Formulations.Also performed other programming assignments, including work on the Ukrop's Valued Customer Card interface and printing.Awarded Employee of the Month for outstanding programming skills and Customer Support.