• Assess individual training requirements via assessment and analysis• Staff inductions and DSE Assessments• Design and deliver ICT courses on Microsoft Word, Excel, Outlook, Lync and PowerPoint• Provide one to one learner tuition and support for individual learners• Develop, test and train on new case management system• Provide training on digital dictation, time recording and document management • Design new learning guides for staff reference• Scheduling and organising course timetables , booking venues, and IT equipment• Produce monthly and annual reports for senior management and partners• Work the IT Helpdesk dealing with frontline calls and technical issues providing solutions

• Assess individual requirements via training needs analysis • Compiling and delivering ICT courses including case management systems for county solicitors• Scheduling and organising course timetables, booking venues, and IT equipment• Providing one to one learner support for members and staff• Develop associated ICT projects and implement new or bespoke software• Assist the promotion of Councillors and Lancashire County Council services via videos, social media and members personal websites• Write training reports and provide monthly website statistics

• Organising learning provision for adults and children• Managing budgets and stock• Staff management, training and development, and appraisals• Work in partnership with other agencies and volunteer and faith groups to promote digital and social inclusion within the Borough• Organise eLearning for staff, and promote the free online learning resources to the public and schools (Ancestry.com/Oxford Reference/Britannica/Living Library etc.)• Negotiate training courses with other outside agencies and colleges/universities• Design and deliver in-house training courses for staff and management