Chris Jack Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Currently solving business problems at Transport for NSW delivering Asset Management related technology and business design projects.

85 Castlereagh Street Sydney

Salesforce Implementation Project.

Sydney

Assignment: Royal Australasian College of Physicians. Specialist Training Program Web Portal Business Analyst and Project Manager• Manage a CRM Web Portal Vendor Assessment and Procurement Process• Manage requirements definition and requirements change.• Project Manage the deployment of the STP Web Portal Platform• Risk, Issue, Schedule, Cost, Vendor and Communications ManagementAssignment: Royal Australasian College of Physicians. Curricula Renewal Project Re-Baselining and Mobilisation Team Member• Establish a cross functional project/program • Define Project and Workstream Governance and Reporting Structures• Develop a high level 5-year roadmap and project schedules • Create Workstream Charters and RASCIs • Create resource and cost models at the project and workstream level.Assignment: Mirvac Customer Platform Project (CRM) Senior Business Designer /Analyst• Define high level business and functional requirements for the CRM solution (Salesforce) which aligned with the future state customer engagement approach & customer journeys• Input into the customer engagement implementation roadmap for the future state customer experience • Work closely with Senior Stakeholders to define and identify business benefitsAssignment: TAFE NSW PMO Set Up for the TAFE NSW Modernisation Program Team Member• Design a Portfolio Delivery Handbook• Develop project management tools and templates• Co-design with TAFE Stakeholders a Program and Portfolio Roadmaps• Co-design Portfolio Governance Framework and Structure• Design a Portfolio Benefits Management Plans• Facilitation of Portfolio, Program and Project Definition Workshops

Sydney, Australia

Project Manager & Senior Business Analyst on the Information Security Management System Project. Senior Business Analyst on the TfNSW Information Security Monitoring and Assessment Project.

Sydney, Australia

Business Design Lead on a high profile multi-channel program. Co-facilitation of ideation workshops and other design sessions using Design Thinking tools and techniques.Delivered high level business requirements (including user stories) as part of Business Design Coached Business Design team members.Delivered Concept Design Proposals, turning ideas into tangible possibilities for the future.Delivered business cases in collaboration with business stakeholders & project managers (including identification & articulation of both financial and non-financial benefits).

Sydney, Australia

Principal Business Analyst in a transformation program.Primary function of the role is to work with licensees to embed new controls designed to mitigate risks identified as a result of an enforceable undertaking agreed with ASIC.Facilitating workshops across all licensees to define current state processesBusiness process reengineering & the creation of future state business process models & controls.Quality Assurance of all process models developed by the Business Analysis teamBusiness requirements definition & delivery of project artefacts

Sydney, Australia

Providing business analysis & project management services for the implementation of an IT solution with web front end & integration with Microsoft Dynamics CRM..

Established a PMO as a governance organisation from the ground up. Delivered a new project delivery framework, end to end processes, templates, project health checks and a project delivery community of practice.

Sydney, Australia

February 2006 ­ September 2007 and; · Development of Business Cases ensuring they align to business strategy· Capturing business requirements via workshops, interviews and observations.· Delivering business requirements specifications.· Modelling of business processes (as-is and to-be) using UML and the Business Process Modelling Notation (BPMN).· Vendor and solution assessment services of new systems· Development of Test Cases, Scripts and Test Plans· Development of Use Cases and Use Case Modelling.· Coaching of BA Team members and other staff

Lead a team of Business Analysts in both Sydney and Melbourne offices of PwC Australian ITProvide coaching and mentoring to Junior and less experienced Business AnalystsEnsuring the continuous improvement of BA and Consulting Services Manage the resource pool of BA's ensuring that the demand for BA's in managed and that the right BA's are working on the right projectsDeliver BA services on any high profile/high risk projects

ResponsibilitiesIdentify project stakeholders and illicit requirements via workshops, interviews and study of physical work practices.Delivery of specifications according to standard templates and in-line with software development methodologies.Decomposed high-level business and user requirements into functional specificationsCreated test plans, cases and test scripts

· Responsible for the management of the Quality Management System in accordance with stakeholder and management requirements.· Conducting audits and reporting on the performance of the quality system for review and as as basis for improving the system.