Chris Jack Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Key roles and responsibilities:- Grew and lead a team of 20+ designers and 5 researchers- Managed a team of 4 managers- Part of the leadership teams across 6 "crews" including web, mobile, growth, operations, fulfilment and liquor- Build out the design ops and research ops for the wider design and digital experience team- Build out frameworks inc career development, discovery, research and build- Successfully delivered 4 key strategic pillar projects during that time including new mobile apps, new Coles website and more.

Melbourne, Victoria, Australia

Key roles and responsibilities were to manage and lead a team of 6 designers and 1 researcher for all of e-commerce as well as provide guidance and direction to our omni-channel strategy. This also encompassed leading the CX program of work which included mapping out the key customer journey and giving opportunities to measure the impact of changes in those area through voice of customer tooling.In that time, the team was able to improve website conversion, basket size and frequency as well as driving impressive growth in our NPS scores. This included work on a new IA, navigation, category pages, SEO, search, homepage and streamlined checkout.

Melbourne, Australia

Advancing the practice of design leadership by fostering a community where the world’s best can learn from one another. We strive to make the Forum inclusive and relevant to those confronting the challenges of leading design teams.

Melbourne, Australia

Was brought in to manage a small team of 4 UX designers across the e-commerce space as part of the product area. Helped establish and create a dedicated mobile app team focusing on connecting the physical store with the digital environment. Worked on tools closely with the lead product manager and lead engineer on establishing team goals and strategic research price to understand the best place the app could support our sustained journey.Quickly grew the team from 4 to 7, added a mobile app and store delivery teams, added our first full time UX researcher as well as brought in the content designers into the UX areas remit which brought the team total up to 11. Worked collaboratively with the team in establishing our UX team principals, goals and strategy for leading a customer centric mindset across the business. Developed mentoring goals and principals, a career development framework as well as individual development plans for all team members.Shifted from under product to elevate the UX area into the e-commerce leadership team directly. Guided the e-commerce leadership team in establishing goals, IDP’s and career frameworks for their own areas as well as vision and strategy documents for the larger e-commerce team.Needed to then downsize the team to 6 due to company restructure and focus on other areas. Have now grown the team up to 14 which also includes our first dedicated UI designer so we have the team makeup of skill sets across UX, Research, Content/Digital design and UI design.Continue to coach, mentor and guide the team through a business transformation which I am tasked with leading two key areas for Target which requires monthly board meeting inclusion and strategy documents.

Melbourne, Australia

Senior UX Designer focused on mobile and innovation channels.Leading the UX focus for native iOS and Android app teams as well as advising for everything mobile interaction related across web. Worked as the lead UX designer closely with the lead Product Manager in the app space across 2 delivery teams of around 12 developers all up shifting between strategic direction and the focus of day to day work in progress. Forged a highly collaborative approach with developers not relying on spec’d out designs but more an opportunity to work with each of the skill sets to achieve the best outcome. Was able to then hire and mentor a part time UI and junior UX in the team when we grew. Helped develop and contribute to our team principals, values, process and goals as we grew. Collaborated closely with a large and experienced UX team in the web space to bounce ideas back and forth as well as guide along interaction best practice and usability principals. Leaned on and learned a lot from a fantastic leadership team across the employer and customer space as well as the global head of. Helped collaborate on the build out of our design system just before leaving the role.

Melbourne, Australia

In my role i take the lead on a number of exciting high profile and high traffic projects within the digital team at The Walt Disney Company. Looking at everything from creating user journeys, personas, site maps, wireframes and bringing together the whole holistic vision with the team.Projects i have worked on include:- A new responsive Disney Australia online store (www.shopmydisney.com.au)- A new responsive website brought across the entire catalogue of Disney (disney.com.au)- Multiple mobile applications including an augmented reality experience that encourages children to engage in nature by teaming with The Royal Botanical Gardens and brining Disney Fairies together (http://www.disney.com.au/disneyfairiestrail/)

Melbourne, Australia

MYOB is Australia's largest accounting brand. I am charged with bringing a beautiful experience across all products and platforms to the millions of MYOB users.My main responsibility was to bring an Australian first mobile payments solution to market in the MYOB PayDirect project. It was brought about by doing user testing session with our customers to bring to light the main problem that SME's face day to day. That brought about a solution that would bring our experience of a mobile application full circle in that they can accept mobile payment solutions while on a project then and there. The user can enter a new client, new invoice and then take payment on that invoice on the go.http://myob.com.au/paydirect-1257831727970

Melbourne, Australia

ANZ Bank is one of the largest and most established banks in Australasia. I was head hunted to help their online sale’s projects and initiatives. I work with a team on many high profile projects including:• Wok with innovation on future game changing project• $60 million dollar single sign on and customer profile• Term Deposit redesign for tablet, desktop and mobile• ANZ website redesign for tablet, desktop and mobile• Global ANZ future vision workI produce concepts, wireframes, process flows, functional specifications, prototypes and other CX artifacts to describe the intended holistic customer experience. We use an agile methodology throughout these projects and have a major focus on designing for tablet first.

Docklands

In my current role I have the responsibility of leading the digital design change for some of Australia's leading companies and sporting organisations such as the NRL, AFL, NBL, Optus, Perform, Vodafone, Cricket Australia, A-League, FFA, and many many more. This incorporates website design, UI design, UX design, mobile platform framework and design, front end development, video production, sound production.Through the UX concepts we run projects all the way from concept to the build. We use the strategies and techniques that are at the forefront of User Experience to keep our projects on the cutting edge.- Gathering all possible information about the existing product and determine what isn't working and what can be implemented- Organizing techniques to determine who to target, best practices, and a way to streamline the design and usability.- Understand what the customers and users like and dislike about the current concept and how we can best utilize these features- Explain the concept to the client through concept build, site maps and wireframes.- Then testing through various techniques such as user group testing, online testing and internal testing.Projects include:- Sportal Le Tour iPhone App - Sportal Aus Open Live iPhone App- Sportal ODI Cricket iPhone App- SBS The World Game iPhone and Android App- SEN iPhone and Android App- All NRL clubs iPhone Apps- AUS PGA Tour iPhone App- Sportal AFL Live 2012 iPhone App (in progress)- Sportal NRL Live 2012 iPhone App (in progress)- SBS The World Game iPhone and Android App V2 (in progress)- Tripple M iPhone App (in progress)- Sportal re-design website (in progress)- Etihad Stadium concept (V2 in progress)- Football Australia concept which incorporates socceroos, all a-league clubs and much more.- SEN website concept- Aston Villa WAP site design- Watch and Bet Website concept- Cricket Australia website concept- NRL and clubs website conceptplus many more

Melbourne, Australia

Clever UX is a new company that is taking the User Experience journey in Australia to new heights. We specialise in the UX and UI fields and contract out as a consultant to companies that require out unique and undeniable skill set.We produce concepts, wireframes, process flows, functional specifications, prototypes and other CX artefacts to describe the intended holistic customer experience. We use an agile methodology throughout these projects.Some of our work includes:- Virtual Reality for Jellis Craig- New website for Architeck Homes Australia- New website, advertising and marketing campaign for Norris Plant Hire (now one of the top construction companies in Melbourne and greater Geelong) plus concept and design for iPhone app- Marketing and Advertising campaign for Melbourne Fitness Group- plus more

RTG is a corporate solutions company that delivers everything from your design needs, website, branding, and advertising all the way to your software and hardware needs.Digital UI/UX DesignerThis position holds the full responsibility of the creative direction for the organization and specifically it's online presence. I also broadened my reach to deal with front end and back end development. I use many means to help promote and market the company from online social network, SEO, google ad words, B2B and various other techniques.The purpose of my role is to bring in more business for the company by selling our name, product, ideas and image to other organizations around Australia with corporate leasing and online presence. I was also asked to lead the digital design team with project needs that arise such as website designes, UI Designs, UX Designs, CMS Designs, Sharepoint and Sitecore custom designs plus much more for some of the best companies in Australia.- Heading up the user experience design stratergy for Cricket Australia Portal- Sharepoint and Sitecore custom design- Lead User Experience Designer for Confederation of Australian Motor Sport including web presence and iphone app- Website user experience and designer on Tennis Australia site plus lead UX for iphone app- Graphic lead for Mazda mobile application- Online content coordinator for Formula 1 Australia portal

As digital designer at Genazzano i was in charge of the advertising and marketing direction of the college and was given the task to re-brand the college's image through a long 2 year process which consisted of client feedback, user feedback, comparison to other colleges, industry standards, inovation and staying ahead of the curb.- Concept, Design and Build new website- Concept and Design for internal portal- New Style Guide to be implemented throughout the college- Social Media implementation and building of it's presence- Billboard design- Print advertisementI looked after everything from the website, intranet/portal, social network for the college, advertising through billboards, tv ads, radio ads, newspaper ads, magazine ads, aswell as print design from brochures, flyers, magazines, style guide and much more. I also had the opportunity to produce a yearly college dvd showcasing it's beauty to use in upcoming marketing and advertising campaigns to not only perspective students and parents but perspective clients and business partners.

As digital designer at MacKillop College i was in charge of the advertising and marketing direction of the college and was given the task to re-brand the college's image and online presence.- Concept, Design and Build new website- Concept and Design for internal portal- New Style Guide to be implemented throughout the college- Social Media implementation and building of it's presence- Video and Sound ProductionI looked after everything from the website, intranet/portal, social network for the college, advertising, print design and video productions. I also had the opportunity to produce a yearly college dvd showcasing it's beauty to use in upcoming marketing and advertising campaigns to not only perspective students and parents but perspective clients and business partners.

Bachelor Of Arts, Multimedia

Studies undertaken at the Australian Academy Of Design

Education record