Negotiate price, products and services with key clientele.Negotiate many long-term agreements for products and services, saving between $5,000 and $10,000 dollars and insuring on-time client commitment.Manage program cost reduction activities to meet targeted budget goals.Conduct operational reviews with senior management teams to enhance service and productivity for both the clientele and employer.Successfully set up and operate registration for trade shows globally to service my customer base.Lead efforts to implement improvements to products and services that meet the needs of my company and its customers.Reduce overhead costs in transportation by developing customer agreements to share shipping expenses.Extensive travel both nationally and internationally.Client ServicesManaged inventory by repairing cleaning and maintaining electronic equipment(HP Laptops, Printers, Mobile devices, netgear switches and routers.)Was available to go above and beyond normal everyday efforts to satisfy client needs. Provided professional and courteous attitude to enhance customer good will and confidence.Was able to recover damaged relationship with client in; Developed global rapport with my clients and their customers.Worked across corporate locations to coordinate and enhance client satisfaction.Managed technical equipment to ensure proper functionality at onsite global facilities. Set up and take down workstations for clientsCompleted repairs, replacements and updates of technical equipment as required.

In the beginning I was a customer service agent that took phone calls from pharmacies that were having problems getting claims to process through insurance companies. Assisted in helping customers place refills of their mail order prescriptions. I was asked to take on a Team Lead position there supervising 6 team members Duties included: Time keeping for everyone on my team, made sure everyone's phone times were within reason, disciplinary actions such as write up's for various reasons, ran quality assurance on members of my team calls, had coaching sessions with team members to give praise and give options for improvement in areas of phone callsDiscover Card: 2/2005 - 3/2006 I started off as a collections agent which duties entailed calling customers to try and collect payment or work out details for people having a hardship. Moved up to a Team Lead supervising 8 team members Duties were to include time keeping for everyone on my teamMade sure everyone took scheduled breaksMade sure everyone's average handle phone times were where they were supposed to beWrite up's for various reasonsRan quality assurance on members of my teamCoaching sessions with team members for improvement and praise

Collections agent which duties entailed calling customers to try and collect payment or work out details for people having a hardship