Leader in sales and responsible for capturing large distributor contracts. Head of sales and service for both in store and remote sales events. Responsible for customer service specifically for escalation and customer satisfaction. Trainer for sale techniques, such as first impressions, listening for needs and clues for upsell or additional products, closing and overcoming objections, building customer relationships, customer retention, customer satisfaction, and the importance of sales tracking, goal setting and areas of opportunity. Head of purchases of trade ins, used products, auctions, and estate sales. SME on new products, future products, historical values and differentiation from specific models that greatly vary in values. Trainer for product operations and capabilities, products unique feature within the market, top down selling as well as best practices for matching products to customers needs and wants as well as one product’s advantage over another. SME on technical capabilities, functions, engineering, as well as government or agency testing results and adoption. Managing sales team, team performance, recognized for motivation, high moral, ability to coach and teach to varying personalities and learning styles. Responsible for online sales in the areas of taking and uploading product images, descriptions, material details such types, advantages, which specific uses they are optimized for, and expectations of performance and lifetime of usability.

Managing, teaching and coaching employees on handling inbound calls and online orders for multiple companies all under the same organization. Teaching how to listen and look to upsell opportunities including warranty’s, additional products, subscription services such as road side assistance, discount programs for camp grounds, service stations as well as maintenance providers. Ongoing instruction and coaching to help employees develop their own way of tracking, forecasting and goal setting to achieve above goal results. Heavily involved in sales coaching specifically in overcoming objections, aligning products with customers clues to needs during conversations, and using multiple sales closing styles dependent on customer types.