Chris King Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

Nashville, Tennessee, United States

• Successfully led the transition of 2000+ users across 25 peer groups from the Lyris virtual communications platform to ServiceNow to meet updated Federal security requirements. Developed new procedures to streamline usage and functionality, created standards for technical assistance, and captured and migrated data from Lyris to ServiceNow. Mitigated platform limitations by deploying GovDelivery as a backup, ensuring contract deliverables were met.• Spearheaded an initiative to improve Personally Identifiable Information (PII) practices for membership, virtual platforms, and events. Identified critical gaps in PII storage and transfer, ensuring compliance with Federal and company standards. Organized and led meetings with key stakeholders to address and resolve identified issues.• Directed a project aimed at fostering collaboration across service areas, leading to higher resource utilization and quicker service delivery. Engaged with leadership to identify and implement collaborative opportunities, including regular meetings and presentations. This initiative improved team collaboration, expanded audience reach, and increased engagement through detailed feedback.• Wrote the standard operating procedures handbook for peer services, which facilitated connections between high-level child welfare constituents across the nation. Observed team members responsibilities, identified which processes worked best, and codified them.• Added two DEI Expert Consultants to the team, leading weekly strategy sessions and coordinating with organizational leadership. Significantly increased representation for public-facing child welfare projects, helping to improve overall quality and capacity.

Nashville, Tennessee, United States

• Spearheaded the design and implementation of a detailed process to support, deliver, and follow up on over 80 virtual events each year, coordinated across 25 different groups. Established weekly stand-ups, enhanced tracking for reporting purposes, and collaborated on a PowerBI dashboard to increase organizational transparency.• Oversaw the tracking of consultant scopes and hour usage, ensuring consulting resources (~30) worked within scope and budget ($200,000/ annually). Identified and resolved invoice discrepancies, coordinating with the consultant services team and communicating solutions to management. Achieved improved budget management and heightened awareness of consultant usage—including catching and preventing 120+ hours of consultant over-usage, saving the project over $10,000.• Spearheaded the design and implementation of a detailed process to support, deliver, and follow up on over 80 virtual events each year, coordinated across 25 different groups. Established weekly stand-ups, enhanced tracking for reporting purposes, and collaborated on a PowerBI dashboard to increase organizational transparency. • Oversaw the tracking of consultant scopes and hour usage, ensuring consulting resources (~30) worked within scope and budget ($200,000/ annually). Identified and resolved invoice discrepancies, coordinating with the consultant services team and communicating solutions to management. Achieved improved budget management and heightened awareness of consultant usage—including catching and preventing 120+ hours of consultant over-usage, saving the project over $10,000.

Greater San Diego Area

As Coastal Training Coordinator, I served as liaison to county personnel, tasked with managing course logistics and supervising PCWTA Assistants; cultivated relationships with stakeholders across five counties to ensure deliverables; maintained the Master Training Schedule to prioritize training deliverables; developed and distributed marketing materials for training sessions; collaborated with trainers to maximize the development of Child Welfare audiences; generated training record reports using the Learning Management System (LMS) requested by county partners; led the operations team for the implementation of the Assessment Block Pilot for Lineworker Core 3.0 in San Diego County; collected feedback from trainers, stakeholders, and organizational teams to identify operational issues and develop improvement strategies; and participated in hiring, training, and supervising four Training Assistants.

Greater San Diego Area

As a Training Assistant, I led the planning, implementation, and expansion of child welfare trainings for multiple counties; developed policy and procedure guides to inform the onboarding process for new company hires; evaluated, proposed, purchased, and assembled training kits for multiple state counties; prepared and supplied hosting materials—including technical equipment, training materials kits, additional training materials (such as signs, posters, booklets, and handouts)—and provided onsite troubleshooting during live training sessions; managed hosting purchases and travel logistics for offsite trainings; coordinated training evaluations through participant feedback and personal observation; maintained rapport with county personnel and trainers for training logistics; performed data entry in LMS and Access database for training sessions; and participated in numerous child welfare related trainings, ranging from topics such as Lineworker Core, Safety Organized Practice (SOP), and supervisor series trainings to advance personal and professional development.

Greater San Diego Area

As a Customer Service Representative, I assisted customers with product inquiries and installation by using clear written and verbal communication; was responsible for on-the-job training for new customer service associates; handled customer complaints and assured customer satisfaction; used a database to create customer profiles and document correspondence; identified and reported any fraudulent claims; projected a positive and efficient image for the LifeProof brand to its consumers; took on Manager on Duty responsibilities, including oversight of the customer service floor, clarifying product information for other staff, providing solutions to issues that others could not resolve themselves, and indicating protocol for more obscure occurrences; and was promoted to Agent at Home, resulting in independent work with permission to make judgment calls at a lead level to resolve any issues with customers.