Chris King Email & Phone Number

Nashville, TN, US

Nashville, Tennessee, United States

Nashville, Tennessee, United States

• Successfully led the transition of 2000+ users across 25 peer groups from the Lyris virtual communications platform to ServiceNow to meet updated Federal security requirements. Developed new procedures to streamline.
• Spearheaded an initiative to improve Personally Identifiable Information (PII) practices for membership, virtual platforms, and events. Identified critical gaps in PII storage and transfer, ensuring compliance with.
• Directed a project aimed at fostering collaboration across service areas, leading to higher resource utilization and quicker service delivery. Engaged with leadership to identify and implement collaborative.
• Wrote the standard operating procedures handbook for peer services, which facilitated connections between high-level child welfare constituents across the nation. Observed team members responsibilities, identified.
• Added two DEI Expert Consultants to the team, leading weekly strategy sessions and coordinating with organizational leadership. Significantly increased representation for public-facing child welfare projects, helping.

Nashville, Tennessee, United States

• Spearheaded the design and implementation of a detailed process to support, deliver, and follow up on over 80 virtual events each year, coordinated across 25 different groups. Established weekly stand-ups, enhanced.
• Oversaw the tracking of consultant scopes and hour usage, ensuring consulting resources (~30) worked within scope and budget ($200,000/ annually). Identified and resolved invoice discrepancies, coordinating with the.

Greater San Diego Area

As Coastal Training Coordinator, I served as liaison to county personnel, tasked with managing course logistics and supervising PCWTA Assistants; cultivated relationships with stakeholders across five counties to ensure deliverables; maintained the Master Training Schedule to prioritize training deliverables; developed and distributed marketing materials.

Greater San Diego Area

As a Training Assistant, I led the planning, implementation, and expansion of child welfare trainings for multiple counties; developed policy and procedure guides to inform the onboarding process for new company hires; evaluated, proposed, purchased, and assembled training kits for multiple state counties; prepared and supplied hosting materials—including.

Greater San Diego Area

As a Customer Service Representative, I assisted customers with product inquiries and installation by using clear written and verbal communication; was responsible for on-the-job training for new customer service associates; handled customer complaints and assured customer satisfaction; used a database to create customer profiles and document.