Chris Erb Email & Phone Number

Denver, Colorado, United States

- Developed and implemented IT strategies, policies/procedures, and project management from inception to completion.- Managed the onboarding / off-boarding processes from policy to equipment provisioning and recovery- Provided regular analysis and reporting of key IT data and potential issues, as well as system and maintenance checks- Managed security and disaster recovery support to ensure effective operations- Trained and mentored junior IT staff; consistently monitoring and providing support

Denver, Colorado, United States

- Provided training and support on IT applications and procedures ensuring security compliance- Created from scratch and continuously maintained our internal company knowledge base - Evaluated and implemented new IT technologies; ensuring smooth integration and continued operation throughout; mitigating downtime through effective planning.

Denver

- Supported a company of 250 employees, both remotely and in office, working with a team of 3.- Provided technical support to employees via phone, email, and remote access, troubleshooting hardware and software issues and implementing solutions swiftly to mitigate downtime. - Installed and configured new systems, staying up to date on the latest IT trends and technologies. - Continuous assessment and reporting of system integrity; communicating regularly with management to ensure effective operations and open communication. - Adhok responsibilities providing support wherever needed to my colleagues.

Denver, Colorado, United States

- Diagnosed technical issues from start to finish, communicating costs and progress with the customer throughout to maximize trust and overall client satisfaction. - Maintained Apple standards for repairs and customer service; monitoring repair queues in the appropriate order to meet or exceed client deadlines.- Ensured excellent customer service throughout both repairs and technical advice/support.

Miami/Fort Lauderdale Area

- Assisted clients with custom projects revolving around apple products, apple software, home networking, hardware setup & configuration, backing up, and data recovery.- Trained clients to use Apple hardware & software.- Assisted small business clients with Gsuite (Google workspace) admin and configuration.

Miami, Florida, United States

- Completed the repair of all Apple products in a timely and effective manner.- Resolved software and hardware issues utilizing available resources.- Managed the business including; client engagement, complaint handling, staff management, training and development, inventory management, repair queue management, etc.

Fort Lauderdale

- Trained customers on Apple hardware and software, while maintaining a positive and patient stance to ensure a relaxed and comfortable learning environment. - Built and maintained relationships while motivating customers to maximize their learning potential, and achieve their computer goals. - Organized and orchestrated Apple Camp while creating a fun environment for kids to learn Apple products.