Christopher Miller Email & Phone Number

Warren, Nh, Us

New London, New Hampshire, United States

Responsible for answering customer questions and identifying and implementing solutions to customer problems. • Managed a backlog of tickets to ensure timely resolution. • Developed and implemented multiple Zendesk workflows and forms. • Conducted regression testing on new iterations of proprietary software. • Administered and enhanced Zendesk functionalities, including designing workflows and forms to streamline support processes. • Conducted regression testing on proprietary software to ensure the seamless integration of new versions for optimal customer service.• Revamped the ticketing system, enhancing customer interaction and support.

Plymouth Meeting, Pennsylvania, United States

Assisted internal employees and members in diagnosing technical issues. • Collaborated with the engineering team to troubleshoot software problems. • Tracked, monitored, and resolved support tickets submitted by users.• Led cross-departmental meetings to resolve company-wide outages.

Plymouth Meeting, Pennsylvania, United States

Facilitated member support via the organization's proprietary app and website. • Instructed newly onboarded team members on software and application functionalities. • Conducted reviews of accounts and interactions to ensure and maintain quality standards.• Drove an NPS score improvement initiative for the company.